Five Star Ford - Service Center

Quality of work was bad because I had to bring my car back three times to get the windshield washer fixed properly... and when they did get it fixed, they left a connector for one of the fuel and exhaust back three times to get the windshield washer fixed properly... and when they did get it fixed, they left a connector for one of the fuel and exhaust sensors unplugged causing my check engine light to come on as I left the dealership for the third time. But the real story is about Jonathan Pankrez and Robert Morgan. The Customer Service was GREAT! Robert Morgan, Service Manager, was really sincere in his effort to make the bad situation better. He arranged for a loaner car for me so they could keep the car long enough to really find the root cause of the windshield washer failures... which they finally did! Jonathan Pankrez, Service Writer,went deep into what happened at the service center that could have caused the check engine light to come on, then volunteered to come by my house on his way home from work to look things over to see if he could fix it on the spot. As it turned out, it was something easy to fix... a cable that had not been plugged back in when the washer work was completed. Jonathan took photos of the disconnected cable (for training purposes for the techs), plugged the cable back in, and wished me well. In 50 years of car ownership I can't recall ever having someone make a "house call" to help fix a problem with one of my cars. I still have reservations about the quality and workmanship at the 5 Star Service Center, but I get the feeling Robert Morgan is on the right track to improve things. And Jonathan Pankrez has earned my respect as a dedicated service guy. I'll always ask for him when I return to 5 Star Ford. My thanks go to them for making a bad situation MUCH BETTER! Andy Curtis More

It is my pleasure to rate Mr Pankrez because he went It is my pleasure to rate Mr Pankrez because he went above and beyond his duties to satisfy me when I came in with a problem on a Saturday morning. ( It is my pleasure to rate Mr Pankrez because he went above and beyond his duties to satisfy me when I came in with a problem on a Saturday morning. (busiest day of the week I'm sure) My brake light problem should have taken just a few minutes but when he went to put the bulb in he found a bigger problem that took a little longer but he stuck with me until he fixed it. I was so happy and so proud of him for doing what he did. Hats off to Mr. Prankrez. More

Jonathan is always friendly and has my vehicles ready when promised.If there is ever an issue with my vehicles other than what i took it in for he always calls me and lets me know what else needs attenti when promised.If there is ever an issue with my vehicles other than what i took it in for he always calls me and lets me know what else needs attention. More

I purchased my Ford Fusion from Five Star July 2012. It was the best sales experience ever from a dealership. Since then, when bring my vehicle in for service, it has been nothing short of top notch. Five was the best sales experience ever from a dealership. Since then, when bring my vehicle in for service, it has been nothing short of top notch. Five Star is a first class dealership with a first class service department that treats you with class. A special thanks to Ron Greene, my service adviser. He told me just what I needed and didn't try to sell me service I didn't need. More

I took my car in for an oil change, and was given excellent service. The employees were extremely helpful and was such a pleasure. I recommend this place not only for service, but to purchase a futur excellent service. The employees were extremely helpful and was such a pleasure. I recommend this place not only for service, but to purchase a future vehicle. The overall experience, service and atmosphere was great. More

Jessy was one of the better service advisors I have had at five star ford NRH. Although all of the advisors have been good, Jessy went the extra mile to answer questions, address concerns I had about my ve at five star ford NRH. Although all of the advisors have been good, Jessy went the extra mile to answer questions, address concerns I had about my vehicle, and arrange transportation to and from my home while my vehicle was being repaired and kept overnight; he even helped me carry my two car seats back into the waiting area. Jessy took the time to personalize my experience by taking a few moments to ask questions so he could get to know me a little. He made me feel like a valued customer and I will most definitely be returning to him for service. More

Brought my car in for warranty service and Ron was very helpful, friendly, professional and courteous. He even attempted to retrieve an errant lipstick which has somehow managed to get into an air duct. helpful, friendly, professional and courteous. He even attempted to retrieve an errant lipstick which has somehow managed to get into an air duct. I really appreciate him taking the time an effort to do this as it is not in hi job description. Ron made sure that I knew how long the diagnostic would be, that the part may have to be ordered, how long that might take and an the approximate amount of time of the repair and notified me when the part came in. More

Jonathan was outstanding to work with while I had to have some warranty work completed. I was issued a loaner to assist with getting back and forth to work. Jonathan has a great attitude and made the inconve some warranty work completed. I was issued a loaner to assist with getting back and forth to work. Jonathan has a great attitude and made the inconvenience less of a pain. He quickly had me checked in and out at the cashier's office. More

Very quick service, clean waiting area. Good price on oil / filter change special. Also appreciate car service printout provided with the billing. And thanks again! oil / filter change special. Also appreciate car service printout provided with the billing. And thanks again! More

Jonathan worked closely with me to make sure my needs were met and hat could have been a bad experience came out exceeding my expectations. I am extremely happy with the service I received from Jonathon were met and hat could have been a bad experience came out exceeding my expectations. I am extremely happy with the service I received from Jonathon and 5-Star Ford. More