Five Star Ford - Service Center

John C Maurice was great. Prompt service. Not pressured. I came in for my battery and to get my oil changed. I was told it would be about 1 1/2 hours, but actual time was less. Also was told about some rec I came in for my battery and to get my oil changed. I was told it would be about 1 1/2 hours, but actual time was less. Also was told about some recommendations for service that they found in a diagnostic test. John explained the recommendations to me but DID NOT pressure me into getting them done. That was very refreshing. He told me what to look for and to listen for but never once pressured or force those service on me. That to me is what brings customers back. Thank you for the service and treatment. More

Mike is great with customer service and efficiency I purchased my car in weatherford, but this location is closer to my home so this is where I take care of my service needs for my Ford focus. I have n I purchased my car in weatherford, but this location is closer to my home so this is where I take care of my service needs for my Ford focus. I have never had anything short of a great experience with Michael Fitch, he is good at keeping in communication and explains the work very clearly. I will always be returning to five star ford for any future service or purchases. More

Fantastic treatment I have a brand new Explorer that had a tire issue shortly after purchasing it. I went to 5 Star Ford in NRH without an appointment but was greeted imm I have a brand new Explorer that had a tire issue shortly after purchasing it. I went to 5 Star Ford in NRH without an appointment but was greeted immediately and my tire was replaced within an hour or so. The service manager was very helpful and accommodating. I will definitely be back. More

Chrysler Chattanooga Taylor Simmons my service dealer is the Taylor Simmons takes care of my service needs for over 2 years now he takes care of my car he lets me know what maintenance might be needed on it he' Taylor Simmons takes care of my service needs for over 2 years now he takes care of my car he lets me know what maintenance might be needed on it he's very nice guy easy to talk to and he takes care of everything he's my guy Taylor Simmons More

Multiple trips in a week for warranty I took my 2016 Mustang GT in for a check engine light, the vehicle only has 20k miles on it. It turned out to be a random misfire, then a cylinder 8 m I took my 2016 Mustang GT in for a check engine light, the vehicle only has 20k miles on it. It turned out to be a random misfire, then a cylinder 8 misfire and dead cylinder. I turned it in on a Monday afternoon then picked it up on a Thursday afternoon, i then turned around and took it back for the same reasons on that Saturday morning. I received a call Monday afternoon saying my timing was out and that they will need to keep it until the end of the month to get it back to the heavy line service department. I spoke with the service manager and was told to not be concerned even though he has never heard of these issues happening before, my main concern is that this car is a year old and was bought brand new and has been kept up to date on all services. This is my only source of transportation to school and work, having to pay for a vehicle I can no longer drive is unacceptable. Granted a rental was given but not what I am paying my hard earned money for. I was informed that if another accurance was to arise then the engineers will have to be notified and my car again will be turned in for a undetermined amount of time. I just feel like this is a horrible issue that needs to be looked into further then just being dismissed as a random event. This situation has left a bad taste in my mouth over all, I pay a lot of money for something I can not enjoy. More

Service Friendly. Prompt greeting. Completed oil change quickly enough. How much can be said about an oil change? Not associated with any service center. All Friendly. Prompt greeting. Completed oil change quickly enough. How much can be said about an oil change? Not associated with any service center. All is good More

John may be the last honest man on earth. John asked why I was there for service. I told him everything and he said I should be able to wait 2,500 more miles before I need to get the works oil John asked why I was there for service. I told him everything and he said I should be able to wait 2,500 more miles before I need to get the works oil change. I said great but asked why last time at this very dealership they went ahead and charged me $45 for the oil change at 5,000 miles? He said he did not know but wrote down my VIN and would look it up. It took him a while but he did it. Come to find out I had a pre-paid maintenance plan that called for the first three "The Works" oil changes to be done every 5,000 miles and for free. He did not have to tell me this and he could have just charged me but he actually showed me on the computer and said he would talk to his service manager about getting me a refund for the last oil change I paid for with them. He got me "The Works" oil change today for free and said to come back in 5,000 miles and get another one for free to make up for the one I already paid for back in November with them. John did not have to do any of this but he did and I am glad I took my F150 into this dealership and he was my service person. I really appreciated it. Thank you. More

Not to good! I bought my first truck from 5 star ford, in 2008, and had every scheduled maintenance done by them. After my last visit (100,000 mile) I heard a nois I bought my first truck from 5 star ford, in 2008, and had every scheduled maintenance done by them. After my last visit (100,000 mile) I heard a noise under the hood, and returned to the dealership. Someone had left the power steering bracket off, and it had fallen close to the fan. It didn't do any damage, but sure could have. I just recently purchased a 2017, f-150 and really love the truck. I had a flat tire last Friday evening, so I went to the dealer Saturday morning to discover they did not have any tires for my brand new truck. Unbelievable! They ordered one, which arrived Tuesday. I went back to the dealer at 6:30 am, Wednesday morning. Was the first person in line, but did not get away from there until 8:45. That is just plain bad costumer service. I dread taking my truck to them because I don't know how long anything will take or what kind of service I will get. Thinking about going to another dealer. Service adviser, John Maurice, did everything he could to expedite everything, including checking on the status of my tire on his day off. More

Terrific Service From the initial phone call requesting information, leading to service, to the final completion of my needed service project, all was handled professi From the initial phone call requesting information, leading to service, to the final completion of my needed service project, all was handled professionally and with great care. There was no doubt about the high quality of service and care given by the employees of Five Star Ford - from the technicians, to my fabulous service writer, John Maurice, to the ladies at the cashier's desk - all were friendly, helpful, kind, and courteous. More

WARRANTY WORK Service advise was great and kept me informed on what was going on. The tech found an addition issue with a coolant leak; The service advise got it co Service advise was great and kept me informed on what was going on. The tech found an addition issue with a coolant leak; The service advise got it covered under warranty with no additional delay or expense. Stand up guys and took all the dealer fear away after this visit. More