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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
943 Reviews

943 Reviews of Five Star Subaru of Grapevine - Service Center

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July 15, 2022

It is always a pleasure to have my car serviced here. The staff is courteous and friendly and makes sure everything is done right. More

by Gwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Five Star Subaru of Grapevine responded

Gwen, We always appreciate helping you with your vehicle care at Five Star Subaru. Thank you for your recognition of Mike and your kind words. We look forward to hearing from you again at 817-438-1700. Best Regards, Marcus Procter, Service Director

July 12, 2022

Everyone was helpful, efficient and kept me involved in the planning process. Always take my Subaru there even though another dealership is closer More

by linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Five Star Subaru of Grapevine responded

Thanks for reviewing Five Star Subaru and giving us a 5-star rating, Linda. We're pleased to learn that Mike and the service team continue to be good at what they do! We appreciate the extra miles you drive to get to us and we welcome your questions any time at 817-438-1700. Best Regards, Marcus Procter, Service Director

July 11, 2022

Great service advisor Anthony he worked me in for oil change because we’re traveling. Waiting area was too notch. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 12, 2022 -

Five Star Subaru of Grapevine responded

Robert, Thank you for visiting Five Star Subaru. We hope you and your family are enjoying your travels. Upon your return, if Anthony or I can address questions about your car, reach us at 817-438-1700. We appreciate you! Best Regards, Marcus Procter, Service Director

July 09, 2022

The staff is very polite and the service is prompt as scheduled. My car comes out cleaner than came in and runs great. More

by Magna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Five Star Subaru of Grapevine responded

Magna, Thank you for allowing the Five Star Subaru service team to help you care for your car. Mike and I can be reached at 817-438-1700 to address future needs. Enjoy your Subaru and we look forward to seeing you again. Take Care, Marcus Procter, Service Director

July 05, 2022

Everyone I have met at 5 Star Subaru in Grapevine has been so nice and customer oriented! Their first concern is doing the best for you and your vehicle! Suggestions but no pressure which is do nice espe More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sean
Jul 06, 2022 -

Five Star Subaru of Grapevine responded

Janet, Customer recommendations are very much appreciated. Thank you for sharing your Five Star Subaru service experience. When Sean or I can answer future maintenance or repair questions, we will be ready for you at 817-438-1700. Take Care, Marcus Procter, Service Director

July 03, 2022

Very Professional, clean and speedy service. I always leave feeling relieved and confident my car was taken care of to the highest standard. More

by Semiottomatic18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Five Star Subaru of Grapevine responded

Thank you Semiottomatic18 for your review and business. When Sean or I can offer our maintenance advice, give us a call at 817-438-1700. We are here to help you enjoy your Subaru. Best Regards, Marcus Procter, Service Director

July 01, 2022

Excellent customer service and comfortable waiting area. We have always been pleased at five star Subaru. More

by JohnHaffn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Five Star Subaru of Grapevine responded

Thank you, John! We're happy to hear you had a seamless Five Star Subaru service experience! Reach Jon or me at 817-438-1700 when you have future vehicle care needs. We will look forward to seeing you again. Take Care, Marcus Procter, Service Director

June 29, 2022

I was highly impressed by the service I received. My Outback would not start when I returned from vacation and jumper cables did not help. I called STARLINK and they had my car towed to five Star S More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Five Star Subaru of Grapevine responded

Welcome to Five Star Subaru! Customer satisfaction is always our priority. Mike, Johnnie, and I continue to be available at 817-438-1700. When you have maintenance or care questions, we are here to help. Thank you, Marcus Procter, Service Director

June 29, 2022

Excellent Service. Appreciated the timely updates during the wait. Service agents were very helpful and friendly with addressing concerns and answering questions. Would More

by MDB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Five Star Subaru of Grapevine responded

Thank you for the excellent review, MDB! If you have any questions please do not hesitate to reach out at 817-438-1700. We look forward to seeing you again at Five Star Subaru. Safe Travels, Marcus Procter, Service Director

June 29, 2022

Five Star Service is always done with excellence. I appreciate their professionalism & kindness. I previously owned a Crosstrek but due to unforeseen financial difficulties I traded my Crosstrek in o More

by sharoncampbell2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Five Star Subaru of Grapevine responded

Sharon, It is great to have earned your trust and business at Five Star Subaru. No matter the make of your vehicle, we are here to help you. Reach Mike or me any time we can be for service at 817-438-1700. Thank you for recognizing our efforts, Marcus Procter, Service Director

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