I was lucky to get Frank as my salesman. He was patient and very knowledgeable. He knew all of the features on the Limited version as compared with my Latitude that I was turning in. We took a test drive and he pointed out things I knew were different in the driving before I had a chance to ask. He gave me good advice on using the different features so I was very impressed. At first I was just shopping the dealership because it is a Costco dealer but he didn't put any pressure on me to make a quick decision as I first thought I wasn't ready to act. I left the dealership for lunch and when I returned they put together an acceptable deal. The next day my car was waiting for me when I arrived to execute the documents. I would recommend Frank, Cortney, Mike, Kevin and also Ellen at the front desk who from the moment I entered and was offered coffee until I left with my wife driving the new car provided great service.. It's beautiful and I love driving it. Thanks.