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Flemington Chrysler Jeep Dodge Ram - Service Center

4.4

142 Lifetime Service Reviews

204 Highway 202, Flemington, New Jersey 08822

142 Reviews of Flemington Chrysler Jeep Dodge Ram - Service Center

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October 19, 2018

"No Help."

- Lwilmott

I've been servicing my Jeep through this dealership since I purchased it (2014). I never had any problems with them - they were always nice and did the necessary oil changes, tire rotation, etc. as needed. Soon after I purchased my 2015 Jeep Cherokee I noticed issues with my transmission (rough transition into gears, would stall, etc.). I brought this up multiple times throughout the years and they did updates on the vehicle. None of this helped. I went about 2 months ago - made an appointment for them to have it at least overnight and made sure that I had a loaner scheduled. When I got the to the dealership I was told that the only way that they could keep my jeep was if I could replicate the issue with the serviceman in the vehicle with me. This issue did not occur every time that it was driven; there was not a pattern (weather) or a way to tell if it was going to occur. After driving around for about 5 minutes, it was obvious that I was wasting the serviceman's time, so I returned to the dealership and he told me that they could see if there were updates available. He did a quick one and I was out soon after. The problem continued and I called them to schedule an appointment. The woman that I spoke with insisted that she could not get me in sooner than 2 weeks from that date. I assured her that it was a genuine safety issue (my car had gotten stuck in an intersection because it stalled) - she still did not help. I just wanted a loaner, not my jeep looked - I assured her that I would be completely ok with them keeping it as long as needed, I just did not want to drive it. I got a call back a bit later and she actually moved my appointment 2 days later than what I was scheduled for (so 2 weeks, 2 days). My jeep still had 60k miles until it was out of warranty, and she still could not help me. I brought my jeep to another dealership, who was also booked for a week or so, but was able to push things around to get me a loaner until they looked at the vehicle. This other dealership treated me better than the one that I purchased it from. They actually looked at my jeep the following day (when I dropped it off) and I got it back within a week. I had a good experience with purchased (through George), and would consider purchasing through them again, but I will no longer do service with them.

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Recommend Dealer
No
Employees Worked With
Nov 07, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

At Flemington Chrysler Dodge Jeep Ram, we take our customers' concerns very seriously. If you would like to discuss this further, please feel free to contact me at your convenience - Jim Roach, Service Manager, jroach@flemington.com, 908-788-5858

October 16, 2018

"Sales: Fine. Service: Abysmal"

- JM

My family members and I have bought our past 6 or 7 vehicles from this dealership, including my 2012 Jeep Wrangler. For the first several years, I would use their Express Service for regular oil changes/tire rotations (no appointment needed). For the past year, however, that so-called Express Service has resulted in my being turned away, with not enough mechanics on hand; they now require appointments. Today, calling with a car repair issue, I was told that the first available appointment would be two weeks away. I'm done. Clearly, they do not employ enough mechanics. A long-time, regular customer should not have to wait two weeks to have a disturbing noise diagnosed (oh, I'm supposed to drive around and hope that nothing terrible happens while I wait for an appointment?). I will find another auto shop that will actually provide service when needed.

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Recommend Dealer
No
Employees Worked With
Name not available
Nov 07, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

At Flemington Chrysler Dodge Jeep Ram, accommodating our customers is very important to us. We apologize for the long wait times for appointments as we have seen an increase in new customers using our service center. To accommodate for this growth, we have recently made a number of improvements to our service department including the addition of several experienced technicians to our staff. We hope you will give us a chance to prove ourselves worthy of your business now that we have made these changes. If you would like to discuss this further, please do not hesitate to contact me at your convenience - Jim Roach, Service Manager, jroach@flemington.com, 908-788-5858

October 14, 2018

"Recall"

- ridgeandjake

Staff was very courteous and the service did not take long. I have dealt with Flemington chrysler for years and have always been pleased. We have bought many cars here throughout the years and have had them serviced here also.

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Recommend Dealer
Yes
Employees Worked With
Can not remember the names
Oct 16, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business all these years!

October 14, 2018

"Service review"

- bmwbj

My visit was perfect. The service department was very friendly and courteous. All of my service requests were addressed. Thank you very much, Flemington Chrysler.

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Recommend Dealer
Yes
Employees Worked With
Andrew Schneier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 16, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

It's our pleasure! Thank you fro trusting us with your car...and your business. Drive safely!

October 04, 2018

"Found a serious braking problem and fixed it in good order"

- Jerry34

I brought my 2008 town and country in for an oil change. Their check-up inspection revealed that my rear brakes were inoperable and frozen. They showed me what the problem was and they needed to order some of the parts, some were in stock. George and Trish made sure I had transportation to get back the next day to pick up my repaired vehicle. As always I was given top notch service at fair prices. I have been a satisfied customer for ten years and counting.

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Recommend Dealer
Yes
Employees Worked With
George Stydocker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Trish Temples
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 10, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

Jerry - our customer's safety is of utmost importance to us. We are so gald we could help and thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years

September 19, 2018

"Great walk-in service"

- SLMGramercy

Walked in without an appointment on a Saturday with a flat tire. They fixed the tire and a recall issue in about an hour and a half. Willing to help and great service!

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Recommend Dealer
Yes
Employees Worked With
Trish Temples
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lou Avitabile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

We are so glad we were able to help. Remember to give us a call if you should have any other concerns.

September 14, 2018

"Great service"

- Thanks

Ahead of time always done right car is running perfect. George gets it done an the time. Trish and Sue are great and never an issue

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Recommend Dealer
Yes
Employees Worked With
Andrew Schneier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
George Stydocker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Trish Temples
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 15, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

September 10, 2018

"Poor service and enormous delay"

- 10thmtnafgh

Overall, this repair evolution was a disaster! From the day the car was towed to the dealership to the day I was able to retrieve it was 30 days. I can't say how much time the vehicle sat in their parking lot, but the diagnosis alone took over 5 days and the parts ordering another 2-3. During the diagnosis portion of the repair evolution, the service manager advised me to actually come to the dealership, pick up the vehicle, fill the gas tank, run the engine till it was half full, refill the tank and bring it back to them. Is this the level of their technical capabilities? The reason for the vehicle being towed 40 miles to the dealership was because there was a major cylinder issue. they actually wanted me to run the car for up to 200 miles to make all of this happen. the vehicle then sat and waited for another 2 weeks. MOPAR who has knowledge of the failure of this type of engine as well as putting out an internal service bulletin and an extended warrantee for the repair, advises me that this particular issue is not guaranteed according to the VIN. Overall, the cost of the repair was $2,000 and a loss of a month during the summer. My points of contact are listed and have in some ways facilitated the movement of the service, however, the service system and MOPAR failed. Because of this and the fact that the quality of the product is questionable, I can not recommend a Chrysler/ MOPAR product. The fact that a vehicle power train can fail at 94K miles is UNSAT. Since Neither Chrysler or MOPAR offered any assistance in whole or in part, I will advise those in my demographic to consider other options and offer my experience to substantiate my claim.

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Recommend Dealer
No
Employees Worked With
James Roach
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Susan Updike
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

At Flemington Chrysler Dodge Jeep Ram, our customer's satisfaction and safety are of utmost concern. We are so sorry for the delays you experienced, and hope that our diligent follow up helped keep you up to date with the process - I am available at your convenience to discuss your issues and your overall experience - Bill Tompkins, General Manager, btompkins@flemington.com

August 24, 2018

"Bad place to do service. Everything should be zero stars"

- Mommahoof

They have the truck for 4 days to do 4 recalls and a oil change. The truck was parked in their lit and now the traction control light is on. What kind of people do they hire. I will never go there again

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Recommend Dealer
No
Employees Worked With
Susan Updike
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 31, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

At Flemington Chrysler Dodge Jeep RAM, our customer’s satisfaction is of paramount importance. Thank you for discussing your recent experience. We will be using your feedback in an upcoming training session to assure that this will not occur again. We look forward to having the opportunity to service you again – Bill Tompkins, General Manager, btompkins@flemington.com

July 02, 2018

"Always helpful and go above and beyond!"

- mrbmlj

I had to have the rear differential of my JKU rebuilt, which was going to take longer than I had as I was being mobilized for the Army. The staff made it a point to take care of my vehicle while I was gone and got me a loaner to use while I was getting ready. I never even saw any paperwork until it was time to pick up my Jeep. This is why my new JKU will always be taken care by this team!

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Recommend Dealer
Yes
Employees Worked With
George Stydocker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Samantha Woolf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

Flemington Chrysler Jeep Dodge Ram responded

It is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business.

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