I've been servicing my Jeep through this dealership since I purchased it (2014). I never had any problems with them - they were always nice and did the necessary oil changes, tire rotation, etc. as needed.
Soon after I purchased my 2015 Jeep Cherokee I noticed issues with my transmission (rough transition into gears, would stall, etc.). I brought this up multiple times throughout the years and they did updates on the vehicle. None of this helped. I went about 2 months ago - made an appointment for them to have it at least overnight and made sure that I had a loaner scheduled. When I got the to the dealership I was told that the only way that they could keep my jeep was if I could replicate the issue with the serviceman in the vehicle with me.
This issue did not occur every time that it was driven; there was not a pattern (weather) or a way to tell if it was going to occur. After driving around for about 5 minutes, it was obvious that I was wasting the serviceman's time, so I returned to the dealership and he told me that they could see if there were updates available. He did a quick one and I was out soon after.
The problem continued and I called them to schedule an appointment. The woman that I spoke with insisted that she could not get me in sooner than 2 weeks from that date. I assured her that it was a genuine safety issue (my car had gotten stuck in an intersection because it stalled) - she still did not help. I just wanted a loaner, not my jeep looked - I assured her that I would be completely ok with them keeping it as long as needed, I just did not want to drive it. I got a call back a bit later and she actually moved my appointment 2 days later than what I was scheduled for (so 2 weeks, 2 days). My jeep still had 60k miles until it was out of warranty, and she still could not help me.
I brought my jeep to another dealership, who was also booked for a week or so, but was able to push things around to get me a loaner until they looked at the vehicle. This other dealership treated me better than the one that I purchased it from. They actually looked at my jeep the following day (when I dropped it off) and I got it back within a week.
I had a good experience with purchased (through George), and would consider purchasing through them again, but I will no longer do service with them.