Flemington Chrysler Jeep Dodge Ram - Service Center

I purchased a new vehicle a month ago and the sales manager Mr John Freudenberger was very accommodating and went out of his way to personally contact the service dept to rectify my service issue. A++++

After a misunderstanding with a service order, the GM, Mike Sarullo, went out of his way to make it right. Mike sat down with me and did a great job of explaining what occurred and made sure that both sides felt good about the situation. What could have been a terrible experience turned out just fine in the end thanks to Mike's professionalism, compassion, and will to do right by the customer.

Love my new car. I went to the dealership to have my car serviced and instead I left with a new car. Very happy with that decision.

Purchased a set of tires for my 2018 Pacifica and got a really good deal! Took them in for a free rotation and the service was quick and done well. Of course the next day I ran over something and got a leak but an appointment was made quickly and the tire was patched and rebalanced. Good Job !! Also note I carry a puncture repair kit which for me was easier then putting on the spair. The only issue I had is the waiting room alway has the home repair show on. Prefer News (New Jersey) or Bloomburg. But that is me.

The work was good but the tech left grease prints on my door and inside the car. It wasn't horrible but my car is new and i brought it to them very clean. You would think they would use floor mats, steering wheel covers, etc to be sure they dont leave the car dirty and to give the customer piece of mind. They also do not take before pics, like a lot of dealers do. I like this dealer (I bought my car here). My review is in hopes they improve on the things I've mentioned.

Understanding your customers circumstances and doing what you can to assist them in addressing their automobile needs is what makes a difference. I have seen and experienced a positive change and improvements in this acknowledgement for myself and witnessed it for others. In addition several of my family members purchased their automobiles from this dealership and have been very satisfied.

My out of state nephew's car broke down, it was an emergency situation and after calling ahead and was told we could bring it to them, we had it towed to Flemington JEEP. We had been given an estimate to repair it, and it was very high, so Instead of repairing we were considering trading in on another car. The salesman Lou Avitabile made it clear by his comments that he was not interested in working with us, in fact he made a snide remark to his fellow salesman even before he said hello to us. After reviewing his website he told us he didn't have any car available for us, and after checking with his service people he said they did not want it as a trade in. But the way he spoke and his attitude was insulting and demeaning. The service people got the car on Wed late afternoon and it took them till 4:00 Sat to complete the repairs. After getting home, my nephew checked with his garage repair people who looked up the cost of the repair parts and labor and he was told that Flemington JEEP way overcharged us. They said it should have cost us between $2500 and $2800. Jeep Flemington charged us over $4200. And that it should not have taken more than a day and a half for the repair. I do live locally, and with this kind of service I will never buy a car from them or recommend them to anyone.

Called the service department and was able to schedule an appointment within a very quick time frame. Mechanic took test drive with me and identified problem. Car was fixed and issue resiolved. Very satisfied.

So I wrote a review back in April about a thumping noise coming from the rear of my Sahara. I did acknowledge they were helpful and tried to resolve the issue. Since then I have read many forum discussions where many with Sahara and sport and limited slip differentials have the exact same problem with the rear end thumping. There are a few dealers in the country who have acknowledged that the issue is clearly the lsd and the pinion gears and have fixed the issue. NOT this dealer. They maintain its aftermarket wheels and tires (the FCA corporate line of refusal to admit they have a major issue). So I sent many of the complaints to the dealership and asked if they would admit the issue. Quick answer was no. Call FCA. I have found other dealerships that know about the problem and have contacted FCA but it’s not simple since some either don’t know or won’t admit. Hopefully anyone who reads this and is having issues or unaware of the issue checks it out before something serious happens. So I would have liked my dealer to have done what others have done but they stick with corporate crap. I originally wrote a negative review back in April because they refused to admit the problem but they are nice guys and basically begged me to rewrite the review. I did and am now sorry because I hope no one has to go through this when there are dealers who will try to fix an issue they are aware of. Just keep looking and avoid the service at this place at all costs.

Flemington Ram/Dodge has a very friendly and reliable service staff. I continue to take my vehicles to them for all service needs. They are always knowledgeable about what my vehicles do and do not need to be serviced.