Fletch's Buick GMC

Great Service I had to wait a bit as folks were busy but waiting area is comfortable and time went quickly! I love the convenience to my home and I love my new car I had to wait a bit as folks were busy but waiting area is comfortable and time went quickly! I love the convenience to my home and I love my new car. More

Buick Lacrosse Tire & Wheel Replacement We were up for the Labor day weekend visiting relatives as we come up often. On the way into Petoskey we hit something in the road which resulted in n We were up for the Labor day weekend visiting relatives as we come up often. On the way into Petoskey we hit something in the road which resulted in not only a flat tire but the object left a hole in the wheel on our 2013 Lacrosse. It was late Friday afternoon and we were not sure where to go but wanted a dealer. Fletch's came up on our doing a google search. We made it there before closing and were met by Sergio Morado in Service. We explained the situation and he and Marty in Parts were very helpful in checking availability as the wheel and tire would need to be ordered. When I called on Tuesday morning and talked with Marty in Parts, he had all the info from the Friday night and was ready to begin ordering the wheel and tire. I hadn't anticipated staying past labor Day and was in a hurry to get back down state. Sergio and his team were very prompt, friendly and understanding in accommodating me. They had all the parts and installed the new wheel and tire on late Wednesday afternoon. As a result I was able to get back home much sooner than anticipated. I was very pleased at the performance and teamwork at Fletch's to support customers. As an engineer with one of the large wireless carriers, I understand the importance of customer care. Thanks again to Sergio and Fletch's for exceeding my expectations! -LR More

Courteous, thorough explanations, speedy, good magazines It is always a pleasure to visit and/or do business with Fletch's,,,especially with John, Charlie , Rick, Dan, Darla, Sarah and the whole office staf It is always a pleasure to visit and/or do business with Fletch's,,,especially with John, Charlie , Rick, Dan, Darla, Sarah and the whole office staff! More

Chris MaKay - Great Representative for Fletch's & GM Knowledgeable Sales Rep, Sales MGR worked the process well, Great New Dealership Building Facility & Awesome Vehicle! Entire team did a very nice job Knowledgeable Sales Rep, Sales MGR worked the process well, Great New Dealership Building Facility & Awesome Vehicle! Entire team did a very nice job. Great selection of the right vehicles More

Fletch's is Fab! THESE GUYS ARE AMAZING! My husband's Yukon was seriously overdue for an oil change and we were able to get the work done on the day we wanted. Also, THESE GUYS ARE AMAZING! My husband's Yukon was seriously overdue for an oil change and we were able to get the work done on the day we wanted. Also, they were kind enough to let us pick it up after hours, which worked out perfectly for our hectic schedule. Can't say enough about Charlie, Sergio and the whole crew. More

GREAT!!! I already did a review, however again I love the service I receive at Fletchs. and Charlie makes the service department. Please thank him for all he d I already did a review, however again I love the service I receive at Fletchs. and Charlie makes the service department. Please thank him for all he does for Fletchs More

Excellent Service at a Modern Dealership Fletch's Buick/GMC is a well run business with an attractive, purpose built facility. Every time I use them to service my vehicle I have been impres Fletch's Buick/GMC is a well run business with an attractive, purpose built facility. Every time I use them to service my vehicle I have been impressed the quality of the staff and their honest, helpful advice. More

Top Notch Dealership The overall environment of this dealership is friendly, comfortable and welcoming. The salesperson was thorough from beginning to be explaining every The overall environment of this dealership is friendly, comfortable and welcoming. The salesperson was thorough from beginning to be explaining every step along the way to be sure I was making the right choice for my needs. He took his time explaining every feature of my new vehicle to give me the best new car owner experience. I highly recommend Fletch's for both new and pre owned car shoppers! More

They went the extra mile to help us out! We had a front wheel bearing go while we were over at Burt Lake. They arranged for a Tow Truck and had sent someone to pick up my family. I had to g We had a front wheel bearing go while we were over at Burt Lake. They arranged for a Tow Truck and had sent someone to pick up my family. I had to get downstate the next day to a meeting and they got the job done asap so I could get back in time. I really appreciate the effort. More

The NumberOne Dealership in Northern Michigan Service and Customer satisfaction outstanding, always going the extra mile to ensure that the service I receive is the best they can provide, and wh Service and Customer satisfaction outstanding, always going the extra mile to ensure that the service I receive is the best they can provide, and when it comes to buying a new truck my salesman Randy Ross listen to what I wanted and located the truck I was looking for leading to closing a deal in less then two weeks. Great Job By the Team of The Best & Number One Dealership in Northern Michigan. Thanks, Dean More