Flow Chrysler Dodge Jeep Ram of Charlottesville

Great service department especially Tim. He always goes abo. The Brown Autos Dodge service center is tops. Everyone is professional and the quality of their work proves it. Tim Baugher is great to work with. The Brown Autos Dodge service center is tops. Everyone is professional and the quality of their work proves it. Tim Baugher is great to work with. More

BROWN JEEP REVIEW Very pleasant and nice people to work with. Very accommodating...worked with me so I was able to purchase the vehicle I really wanted - the 2017 "Spi Very pleasant and nice people to work with. Very accommodating...worked with me so I was able to purchase the vehicle I really wanted - the 2017 "Spitfire Orange" Jeep Compass Trailhawk. The Brown staff were all patient with me, my son and my mom even though we were there for hours. More

Excellent service Went for an inspection and oil change the job was done in less than an hour thanks for your kind and considerate response to my needs the service des Went for an inspection and oil change the job was done in less than an hour thanks for your kind and considerate response to my needs the service desk personnel was excellent More

Phenomenal friendly and respectful staff Brown provided an accommodating and friendly experience without the standard high pressure sales tactics we're used to. From the initial contact by Ri Brown provided an accommodating and friendly experience without the standard high pressure sales tactics we're used to. From the initial contact by Richard deButts to delivery of our vehicle, it was a great experience that has earned my business. Lisa Moses (Sales Consultant), David Polk (Sales Manager), Brandon Snow (F & I), and Richard (Internet Sakes) provided a positive experience that will bring us back for service of our new Dodge Durango and for the next car purchase. More

Great service as always Brown Dodge's service department is the gold standard for Charlottesville--courteous, trustworthy, diligent, and professional; I've brought my car bac Brown Dodge's service department is the gold standard for Charlottesville--courteous, trustworthy, diligent, and professional; I've brought my car back to them year after year, secure in the knowledge that they will service it with a measure of professionalism that it is hard to find nowadays. More

Service required under warranty I called about my problem. Gail knew what it likely was on the phone. Made an appointment. Verified the problem was a wheel sensor. First part ordered I called about my problem. Gail knew what it likely was on the phone. Made an appointment. Verified the problem was a wheel sensor. First part ordered was wrong, reordered and fixed on the next visit. Great communication during the process. Very friendly, polite staff. More

beware the money factor After 10y of getting new Honda's of Dodge's at Brown every 3y, it was once again time to do so(We live in VA Beach but have been driving to Charlottes After 10y of getting new Honda's of Dodge's at Brown every 3y, it was once again time to do so(We live in VA Beach but have been driving to Charlottesville.) My last contacts were gone so I consulted these pages and saw some positive remarks about Steve Young. On the positive side, he was quick to respond and find me the vehicle I was looking for. Where things fell apart was that the money was higher than the advertised promotion(not a bad credit related issue) The explanation I was told was that money factor changes daily. When I called them on this they acquiesced, but the damage had been done. (For the uninitiated, the money factor is a lease version of an interest rate, and is a prime area where dealers may pad their profits.) Hopefully, this is a cautionary tale not only to the consumer to go elsewhere for their automotive needs, but also for those in the industry. If you have a customer who drives 4hours to get their vehicle from you, why would you want to jeopardize that to make a few extra dollars? When you weigh how much extra they would have received on this vehicle by jacking up the money factor vs. all the money they will lose from me over the years(not to mention potential new customers lost as a result of this type of review) the numbers just don't make sense. More

Fast, Friendly, and Helpful I called Brown's service center with an unusual request because I needed a VIN verification for an out of state registration. I had the pleasure of sp I called Brown's service center with an unusual request because I needed a VIN verification for an out of state registration. I had the pleasure of speaking with Brandy R. She was very friendly and willing to do whatever she could to help. When I met with Brady she helped me right away and typed everything I needed on letterhead. Because of my own error I had to return to the service center with another documentation request. Again I was helped by Brandy who took care of everything I needed and I was out the door in a few minutes with everything I needed. Brandy made a possibly stressful experience very easy and enjoyable. I would recommend Brandy and the Brown Jeep Service Center Staff to anyone . Thank you Brown More

Poor communication, problems left unresolved Four trips and four substandard experiences. The biggest problems seem to be that the details we gave the customer service rep didn't get passed on t Four trips and four substandard experiences. The biggest problems seem to be that the details we gave the customer service rep didn't get passed on to the service techs, and the service techs don't take time to actually troubleshoot the problems. This means I have picked up both my vehicles with the issues unresolved. Once I told them of a common problem with the seats thunking on the Ram when I go around curves and hit bumps. First time, the paperwork said only "seat is fine." Then I returned for a ridealong with a service tech and he immediately heard the problem....but didn't try to fix it. They called back and said it was a common problem, though. After this, I talked to the manager and he promised me he'd fix it so I said I'd give them another chance to keep my business. This third time, they said there's a TSB coming out next month and I'd have to bring it back to them a fourth time then. Over a seat. My driver's seat is too complicated to fix in three trips, so it'll take four...and it's not even powered. Same trip yesterday, the "check gas cap" light was on. I wrote down on the key drop envelope that I had replaced the gas cap and it didn't fix the problem...so they tightened the cap, reset the code, and gave me a lesson on how to operate a gas cap...because even after putting on a new gas cap, the most likely problem is that a grown man doesn't know how to operate a gas cap. (I know some customers are idiots, but assuming every customer is one seems like a bad business philosophy.) I said that I had written down for them that this wasn't the problem, and when the light came back on I would take it somewhere that would actually listen to the customer and take the time to actually figure out what the problem is before dismissing it. Today the light came back on, and I'll take it somewhere else. On a different vehicle, I told them the A/C blew hot air intermittently while driving on the interstate. When I picked it up, they had done nothing to resolve the problem, telling me it was because of the auto-shutoff on the new model Cherokee...which only happens when the vehicle is stopped. There were several other issues left unresolved on this trip, too...even though I printed out the problems and left the paper on the seat, because I watched the customer service rep condense a 15 minutes conversation about several issues onto one yellow sticky. Not surprisingly, the summary on the paperwork I got back from the service techs didn't match what we told her...which is probably why the techs didn't fix some of the problems. I currently own four Chrysler vehicles, and this dealership will not see any of them again. I wonder how many hours Chrysler has paid them for warranty work where they didn't even diagnose the problem. More

Brown's Lies to Try To Sell Unnecessary Work Brown's failed my state inspection claiming I had a hole in my tire that was impossible to plug. They told me I would need to buy four tires from the Brown's failed my state inspection claiming I had a hole in my tire that was impossible to plug. They told me I would need to buy four tires from them for $1100. I take the car to Mienke down the road and they plug the tire in 15 minutes for $10 saying it was a routine tire plug...hmmm a bit suspicious Browns. I think we all expect car dealers to attempt to sell unnecessary services but failing my inspection to try to coerce me to spend $1100 unnecessarily is just dirty. Brown's is fine for routine (free) warranty work but I would be highly suspicious of anything they may recommend that requires a cash outlay... Always get a second opinion. More