Flow Mazda of Charlottesville

I'm pleased to say that Hector, my salesperson, and Mark, my finance person, from the Charlottesville location were great! my finance person, from the Charlottesville location were great! More

Hector made the process of investigating and purchasing a new vehicle easier than any of my previous experiences. He was exceptionally professional, and went above and beyond to help me with my purchase. I w new vehicle easier than any of my previous experiences. He was exceptionally professional, and went above and beyond to help me with my purchase. I would recommend Hector to any of my friends or family. More

Hector made this a truly exceptional car buying experience at Flow Mazda. I was able to share what I was looking for, ask questions, and feel comfortable making the purchase that was right for me. experience at Flow Mazda. I was able to share what I was looking for, ask questions, and feel comfortable making the purchase that was right for me. More

My 2025 Mazda CX-5 purchase from Flow Mazda Chsrlottesville was a great experience. Salesperson Hector J. is the best as he knows cars and was a great communicator about the whole process. Th Chsrlottesville was a great experience. Salesperson Hector J. is the best as he knows cars and was a great communicator about the whole process. This is my second CX-5 so thanks to sales, finance and service for a totally professional and fair new car purchase experience. More

The dealership was so helpful. Howard was comforting, and a good-listener after we decided to buy the car. The true ¨star¨ in the process was our salesperson, Jenny. Jenny was p Howard was comforting, and a good-listener after we decided to buy the car. The true ¨star¨ in the process was our salesperson, Jenny. Jenny was patient and kind. She had fantastic follow-through skills...always did everything she promised, and went above and beyond to deliver what she promised. I had gone to this dealership 5 or 6 years ago and vowed to NEVER go back because of how I was spoken to as a woman. Jenny completely changed my mind about this dealership. My husband and I would definitely recommend this dealership to friends and family...and especially Jenny as a salesperson. More

I had an headlight assembly replacement for my Mazda CX-7. This was an experience of getting this fixed! On 10/21/22, I had a scheduled appt. at 8 am and the part ordered was for the opposite side of CX-7. This was an experience of getting this fixed! On 10/21/22, I had a scheduled appt. at 8 am and the part ordered was for the opposite side of the car. Keep in mind, I took off work, drove an hour to have serviced, and waited over an hour to receive the news that they had the wrong part for the vehicle. I was quoted one price for the replacement and labor, $1083. Then, we rescheduled for an appt. when the part came in. The installation was to take 1,5 hrs, plus a discount was to be applied for my inconvenience the Friday before (wrong part was delivered to Mazda I was told), and totaled the same amount that I was quoted for the entire repair of $1091. I went to my car and shared with the service dept. my original quote of $1083, which didn’t have a discount applied. They were going to charge me today the same amount as originally quoted without the discount. With the proof of originally, they discounted the invoice. I had to bring this to their attention and if I hadn’t, my discount wouldn’t been applied. The discount was very low and should have been more with inconvenience, travel time, wait time for two mornings (missed work), and gas. I haven’t been pleased with the service that I have received at this location and wish other locations were available for Mazda. I also don’t think the employees are real happy here or that is the impression I was given. More