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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

July 19, 2021

Everything was done super fast and the staff made it an even better experience. I’d recommend it to all my Subaru owner friends from now on. More

by jacob734559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Jul 21, 2021 -

Flow Subaru of Charlottesville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. Thanks for the recommendation, and have an amazing day!

July 17, 2021

Had a problem with delayed communication, otherwise people were very nice to deal with during the process. I live out of state so there added problems. More

by elisi.mine1940
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Patrick Gehman, Josh Calaway
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know! Take care!

July 17, 2021

David and Josh were prompt in responding to all aspects of the pre sales and post sales process. They made the experience painless and efficient despite the 180 mile trip to Charlottesville. More

by Paul.Bryan.Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harner, Josh Musselman
Jul 19, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

July 16, 2021

Great customer service and informed me with every detail about what was wrong with my car and fixed it. Thank you so much for everything More

by BUNKIE866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 16, 2021

Darcy provided great customer service. She kept us informed of when the car would be ready and what was not. She has a very customer centric attitude. More

by rmc2e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Darcy here at Umansky Subaru of Charlottesville! We hope you continue to choose us for all your automotive needs! Take care!

July 16, 2021

Prompt, helpful, friendly service. Always!Can not Prompt, helpful, friendly service. Always! Can not address price.Can not address price.Can not address price.Can not address price.Can not address pr More

by cln123gp
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

July 15, 2021

This is a fantastic dealership! They made purchasing my new Forester easy. Tony and Troy assisted me and they were exceptionally helpful and friendly during the process. I look forward to doing business wi More

by GenF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Darnell, Tony Buck
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2021

Everyone was very pleasant and efficient. Gale explained very clearly what was done and what was recommended. I just moved to Charlottesville, so this was a pleasant experience and I will return. More

by PRICEPJ06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 15, 2021

Best thing was using texting to schedule service and alerting me that procedure done, Then pickup all smooth. Except I could not release hand brake (pulled up too tight for my small arthritis hand), Had More

by CMARCKEL1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla
Jul 17, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 15, 2021

When changing the wiper blade for state inspection the water spout for cleaning the windscreen was affected. And now the water is not spraying the windscreen. I had to stop car by the road side to fix tha More

by Niesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Wyatt
Jul 19, 2021 -

Flow Subaru of Charlottesville responded

Niesh, We hate to hear you had a less than extraordinary experience! I agree, I am not sure how it got broken, but we definitely need to get it in, see what is broken, and get it repaired. Please reach out to us at your convivence so we can get this issue resolved. Thank you for your time and your business, George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

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