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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

July 10, 2021

The people who helped me were very pleasant. The loaner car was helpful. I did not appreciate the constant upselling. I don’t like all of the email solicitation either. More

by lizflayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 09, 2021

I had to wait about 15 minutes to get anyone to check me in. Waiting room is cramped, my chair was uncomfortable. Shuttle service was good, although had to wait about 30 minutes . Apparently the driver w More

by ROBERTWCOX855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you're ever in need of more help, please let us know! Take care!

July 08, 2021

Shuttlebus driver Scotch was great dropped off and picked up on time, service desk crew was great as well specialty Mr.(forget name) who is prepared my peppers worked, keep up the good work. More

by ouypron_wwitrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla, Chase Koehler
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

July 08, 2021

On time, honest pricing, professional staff, easy to schedule and easy to pick up. Even left the car the overnight with no problems. Word count. More

by bronezmt
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 08, 2021

Recently moved, very pleasant first experience for routine maintenance and Chase provided excellent customer service. Apparently, I can sing your praises in fifteen words might want to change the twen More

by SubaruLovr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you!

July 08, 2021

We had a great experience! Kevin was super helpful and professional. We did not feel any pressure to buy, but very glad we did! I already love my new Subaru! More

by VALETA70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot recall the person in finance we worked with. Maybe Mike?, Kendrick Hawkins, Kevin Chisholm
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're glad you had such a wonderful experience with us! We hope you continue to choose us for all your automotive needs! Take care!

July 08, 2021

It was quick and easy. Easy to make an appointment online. I was there for a state inspection. It was great service regardless non-Subaru make. More

by n_o***
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2021

I have purchased three vehicles from this dealership over the past four years and had other Subarus serviced there, as well, and they have always provided exceptional sales and customer service. I highly rec More

by BAWARRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Darcey Serio, Gail Wyatt
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Until the next time we meet, take care!

July 06, 2021

They were quick with the work, and with friendly service. More

by jetina3626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla, Aaron Childs, Josh Kegley, Michael Gill, Rae Morris, Bobby Childs, Keith Riley, Chase Koehler, Brianna Mills
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 06, 2021

Gail was really great. She kept me informed on the problem and the cost, which was substantial. Overall, great service. More

by SPYKE23508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla, Brianna Mills
Jul 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We look forward to your next visit! Take care!

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