Flow Subaru of Charlottesville

All is good. Arrived during lunch for 1pm appointment so only 1 person present who was on the phone so had to wait until someone returned to the area..it was nice to receive complimentary car wash. only 1 person present who was on the phone so had to wait until someone returned to the area..it was nice to receive complimentary car wash. More

When I bought my car it was stressed by the salesmen that I would have replacement coverage when I was to get Hole in my tire..I found this was not true and felt that I was fauded by these salesmen. Only to I would have replacement coverage when I was to get Hole in my tire..I found this was not true and felt that I was fauded by these salesmen. Only to find out they had left the dealership. Their words " when you are to get a hole in a tire we will repalce that one and the others because they all must be replaced at the same time." It all just left a sour taste to me. And will think twice before buying another, much less the warrantee. More

Excellent people, excellent service. They were kind enough to keep me updated on the progress of my car and offered me a loaner for my follow up appointment. enough to keep me updated on the progress of my car and offered me a loaner for my follow up appointment. More

The staff was quick to respond to the request for a an appointment, thorough in their assessment of what I needed, and timely in completing the work. appointment, thorough in their assessment of what I needed, and timely in completing the work. More

Everyone was gracious and professional. I knew exactly what I wanted but Dealer David showed me a few cars that he felt would suit my needs perfectly. I appreciated his efforts. what I wanted but Dealer David showed me a few cars that he felt would suit my needs perfectly. I appreciated his efforts. More

Just needed a state inspection. Josue was very good keeping me posted. Since nothing had to be done it is stupid that I have to type at least 25 words. keeping me posted. Since nothing had to be done it is stupid that I have to type at least 25 words. More

It was not easy to schedule an appointment for the minimum time needed for a recall repair. The dealership wanted me to leave the car and borrow a loaner, but I live an hour away and it would have bee minimum time needed for a recall repair. The dealership wanted me to leave the car and borrow a loaner, but I live an hour away and it would have been a real hardship to stay in Charlottesville for half a day or to drive home and then return for pickup. However, we worked out an early arrival time and the repair was done within a two-hour window which was manageable. More

Mr Buck was a pleasure to work with, his supervisors were sure to present themselves checking in on how he was performing. I will be sure to pass any leads his way. sure to present themselves checking in on how he was performing. I will be sure to pass any leads his way. More

Written dealer 3 separate times to express my displeasure with the transaction and ask questions about $$$ Dealer has not bothered to respond. Wouldn’t recommend. with the transaction and ask questions about $$$ Dealer has not bothered to respond. Wouldn’t recommend. More

Excellent customer service. Solved a very big issue in the best possible way. It was as though, they rolled out the red carpet! Thank you! the best possible way. It was as though, they rolled out the red carpet! Thank you! More