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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

June 04, 2021

Courteous, friendly service department. They followed my requests exactly and promptly. I am well pleased. I feel confident with their evaluation of the needed repairs. More

by LOUISEK.KURTZ47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jun 06, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2021

Another thoroughly professional and satisfactory service experience. Able to schedule conveniently, services completed in a timely manner, friendly interactions, and a complimentary wash. Many thanks. More

by MONAGHANJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jun 06, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

June 04, 2021

Chase Koehler was very helpful in checking air pressure in my tires, and answering questions about the paint clear coat on my 2007 Outback. Also scheduled service appointment. All in all, successful dro More

by PLHDARCHITECT
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Jun 06, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 03, 2021

It was a pleasure to work with Umansky Subaru. Everyone was friendly and pleasant, and I would definitely recommend them to anyone looking for a new ride! More

by rachel.gross86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Tony Buck, Josh Calaway
Jun 05, 2021 -

Flow Subaru of Charlottesville responded

Hi Rachel, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

June 03, 2021

I went in with an issue, and Chase made sure it was resolved before allowing my car to go home. He even assisted me with additional needs, and delivered my car to a second shop at my request. I will on More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Rae Morris, Chase Koehler
Jun 05, 2021 -

Flow Subaru of Charlottesville responded

Hi Pat, we are very happy to have provided you with such a positive experience! We want all our customers to feel this way when leaving our dealership! Safe travels!

June 03, 2021

Umansky Subaru of Charlottesville is a must if you’re looking for your next vehicle! We had an amazing experience from the jump once we met Micheal Barbour our sales consultant who guided us right toward More

by bernardjosh10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Darnell, Quincey Davis
Jun 05, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 03, 2021

Kevin chisolm was great, very friendly and helpful. Kevin, my wife and I chatted quite a bit while waiting for the finance officer and he was great to speak with. More

by jay_arcand1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chisholm
Jun 05, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your praise and kind comments about Kevin. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 03, 2021

Very satisfied with car inspection. Talked to the young Very satisfied with car inspection. Talked to the young lady at check in and asked while I was waiting, if Umansky also sold extended warranties. Sh More

by GDUNNE2539
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josh Calaway
Jun 05, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

June 02, 2021

The service has always been great. However, this last service, once again, left grease stains on the carpet mats. The last time this happened, you had the interior detailed, which I appreciated. This tim More

by SPYKE23508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jun 03, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jun 03, 2021 -

SPYKE23508 responded

All the best.

Jul 12, 2021 -

SPYKE23508 responded

Unfortunately, I wrote my earlier response before I discovered that after over $2,000 replacing the radiator and hoses, plus the AC compressor, the problem of the AC blowing hot air was not resolved. The problem returned after two days. I am basically back to square one and have a 400 mile round-trip tomorrow that is unavoidable. One could say I am no longer a happy camper.

June 02, 2021

Customer service is outstanding. I’ve always taken my vehicles here and will continue to do so. I am a very satisfied and happy customer. More

by TRUTHHURTZ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jun 05, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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