Flow Subaru of Charlottesville

Over all I am pleased with the Subaru service center. Scheduling an appointment is easy. I do feel that the charge for changing an air filter is a little too high. I did order some crush rings and oil pl Scheduling an appointment is easy. I do feel that the charge for changing an air filter is a little too high. I did order some crush rings and oil plugs for my wife's Subaru and received the wrong size even after I double asked if these were correct. They just looked small and I didn't have one with me to verify. Had the car in the air and no oil. Had to make a trip back to get the correct sizes. Did get a 100% refund and proper replacement of full purchase without asking. I appreciated that. More

Good customer service. Have two Subaru’s and have always had great service. Darcy Serio has always been there to help and answer any questions I have and cars are always ready when she has said. Even giv had great service. Darcy Serio has always been there to help and answer any questions I have and cars are always ready when she has said. Even given free car wash. More

Arrived early for scheduled state inspection. Did a little shopping at Sam's Club. When I got back to the dealer the car had been inspected. little shopping at Sam's Club. When I got back to the dealer the car had been inspected. More

Everyone was encountered was very friendly and knowledgeable. My only concern was once we bought the car (signed all the paperwork), it took the service department about 2-3 hours to clean and det knowledgeable. My only concern was once we bought the car (signed all the paperwork), it took the service department about 2-3 hours to clean and detail the car. Once the car was ready, the salesperson was with another customer and was very rushed explaining everything about the car. We felt a little frustrated that we weren't given more time for explaining the car and answering questions. More

Took my car in as soon as i arrived. Friendly and helpful. Final bill wad color coded and easy to understand and was also verbally explained to me. helpful. Final bill wad color coded and easy to understand and was also verbally explained to me. More

They got everything done quick, changed my oil, rotated and aligned my tires, and performed a software update. The car was ready when they said it would be. Thank you! and aligned my tires, and performed a software update. The car was ready when they said it would be. Thank you! More

Great service, communication, and follow up. I like the online scheduling options, and the night (or early morning) vehicle dropoff options are convenient. Umansky Subaru of Charlottesville has been good online scheduling options, and the night (or early morning) vehicle dropoff options are convenient. Umansky Subaru of Charlottesville has been good to us. More

I went in for a 6000 mile service and was offered a ride to my destination and a free car wash. In addition I got a $10. gift for my birthday. I couldn't find a better experience at any dealer, ever! to my destination and a free car wash. In addition I got a $10. gift for my birthday. I couldn't find a better experience at any dealer, ever! More

I think this is the 10th time I’ve gotten this email. I thought I had filled it out prior to but want to say Patrick was very professional and made the process easy. We are very happy. thought I had filled it out prior to but want to say Patrick was very professional and made the process easy. We are very happy. More

This dealership has always been great to deal with. I have had my car for almost 3 years. Usually Chase takes care of my Car but Gail did this time & she was good. No complaints . Thank you........ have had my car for almost 3 years. Usually Chase takes care of my Car but Gail did this time & she was good. No complaints . Thank you........ More