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Flow Subaru of Charlottesville

Charlottesville, VA

Overview
Reviews
4.4
1,835 Reviews
Call Dealership (434) 443-4814
View Awards

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

March 12, 2021

Everyone was helpful and one of the nicest dealers I have used from California to Georgia to Va. I have said what I wanted so maybe the limit is not necessary. More

by MLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chisholm, Gail Wyatt
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Mar 16, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 12, 2021

The service took a bit longer than expected and the TV wasn't working. I was hoping to watch the ACC Tournament while waiting. I had the quiet room to myself. More

by kydundee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla
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Mar 16, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 12, 2021

Had a small issue come up pertaining to a part I bought. Umansky folks took care of it so fast. Very impressed with the service and follow up. More

by wdcarver95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Gillespie, Darcey Serio, Angel Kennedy
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Mar 16, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

March 11, 2021

Josh C of finance and Patrick G in sales were the best and truly an asset to the dealership. Shop here you won’t be disappointed. More

by dezmenbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Gehman, Josh Calaway
Report | Print
Mar 24, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2021

The people have always been friendly, timely, and courteous! I've never come across any issue that wasn't resolved in away that always left me a satisfied and happy customer. More

by TRUTHHURTZ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Report | Print
Mar 24, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2021

Gail and Jeremy were both great and knowledgeable. They made getting a recall so easy that I will definitely return to them for all of my services More

by HAWJNW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Jeremy Williams
Report | Print
Mar 24, 2021 -

Flow Subaru of Charlottesville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We're looking forward to your next visit with us!

March 10, 2021

got to the necessary work and provided excellent discussion about additional safety items that needed attention. The work was completed in a time-relevant manner. More

by JCR5006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We are so happy to read such a great review about Umansky Subaru of Charlottesville! If you have any further questions, please don't hesitate to reach out!

March 10, 2021

Made recent purchase on preowned car. Very PROFESSIONAL and easy to work with. Patrick is an excellent salesperson. Josh C. is truly a great asset! More

by dezmenbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Gehman, Josh Calaway
Report | Print
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please don't hesitate to reach out!

March 10, 2021

No comment, I expressed my displeasure when present and you all didn't seem to care then. I can't imagine that you care now. More

by CH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcey Serio, Gail Wyatt
Report | Print
Mar 12, 2021 -

Flow Subaru of Charlottesville responded

CH, I am sorry to hear your displeasure and apologize for providing you a less than extraordinary experience. I would like to learn about what transpired during your visit to see if there is something I can do to rectify the situation. Please reach out to me at your convivence. Thank you for your time and your business, George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

March 10, 2021

Dealership was clean, service was prompt and they performed service I requested. Chairs in waiting room were well spaced and all personnel wore masks & distanced. More

by dvrjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
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