Flow Subaru of Charlottesville

Excellent. Phone call reminder for software upgrade and free state inspection. Appointment, arrival, car pickup was excellent. Thank you Umansky and Josh. My only problem is trying to complete this revi free state inspection. Appointment, arrival, car pickup was excellent. Thank you Umansky and Josh. My only problem is trying to complete this review. Required 25 words before it would allow me to give you 5 stars. Really!? More

I was told i needed to change my serpentine belt, a service i had done this summer in maine. The service rendered was satisfactory and done in good time. Hard to tell who the service people were, ev service i had done this summer in maine. The service rendered was satisfactory and done in good time. Hard to tell who the service people were, everyone in masks! More

Josue was courteous, thorough and provided top notch service! I had very specific needs and he was able to address each individual scenario and rectify most! Fantastic job! service! I had very specific needs and he was able to address each individual scenario and rectify most! Fantastic job! More

Darcy always makes me feel welcome and confident that my Subaru is in good hands. Having someone you trust with your vehicle is a great feeling, and it’s what keeps me coming back to Umansky. Subaru is in good hands. Having someone you trust with your vehicle is a great feeling, and it’s what keeps me coming back to Umansky. More

Very professional service provided from start to finish. Communication prior to visit to dealership was excellent and very informative. My sales consultant, David Harner, was most impressive by having the v Communication prior to visit to dealership was excellent and very informative. My sales consultant, David Harner, was most impressive by having the vehicle I was interested in already pulled up and ready for the test drive. He also appreciated my value for time and made sure the process flowed quickly and efficiently. I am very pleased with the car I purchased and the quality of service provided by the entire Umamsky Subaru team. More

my new car had a dead battery twice in one week creating a terrible situation for m!!!-I was not happy! Everyone was very understanding, gave me a great loaner, and tried to solve the problem. Apparently I a terrible situation for m!!!-I was not happy! Everyone was very understanding, gave me a great loaner, and tried to solve the problem. Apparently I do not drive enough to keep the battery charged which seemed weird to me! I now have a battery tender which must be plugged in! I am not happy about this-technology needs to create a battery for people who do not drive enough! Not sure the battery is fully charged yet. Everyone was very nice even though I was not the nicest person to deal with at that point! More

Great service, everyone was nice and helpful. I would return for service. Good coffee too. Nice 2021 outback as a rental was a nice touch. return for service. Good coffee too. Nice 2021 outback as a rental was a nice touch. More

Brought in car to look at a specific issue 2 weeks prior. Poor check on issue and result was 2 weeks later car was dead and stranded and had to have issue serviced. Poor check on issue and result was 2 weeks later car was dead and stranded and had to have issue serviced. More

When I purchased the car, it needed a timing cover gasket replacement and a full detail. I received a "we owe" signed by Tom the sales manager for both items. They were to call when the part came in. Aft replacement and a full detail. I received a "we owe" signed by Tom the sales manager for both items. They were to call when the part came in. After a year, I called them and asked if the part is in yet. They said they forgot and would do so asap. After another month, I called again and asked if the part came in. They said that they forgot and would have it ready Monday. I brought the car in the Sunday before expecting to pick it up Monday night. I received a voicemail saying that it would not be ready Monday night. I assume that they forgot to order the part a third time. When I picked up the car, they let me know that Tom did not authorize the full detail even though I had a "we owe" with his signature. Chase, the service manager, could have cared less about this and just wanted me gone. I left completely confused about the incredible lack of service. More

They were prompt in helping that morning as well when I picked my car up. Very helpful! Even helped me connect my phone so I could receive my text messages. picked my car up. Very helpful! Even helped me connect my phone so I could receive my text messages. More