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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

February 11, 2021

I arrived at 7:20 AM and still had to wait 2 hrs for a state inspection, oil change and tire rotation that seems a little long to me. I’m disappointed that they no longer offer loaner cars. More

by RMTRAVIS112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Wyatt
Feb 11, 2021 -

Flow Subaru of Charlottesville responded

RMTRAVIS112, I am sorry to hear your last visit did not meet your expectations. Our ultimate goal is to get our guest in and out as quick as possible! It sounds like during your visit that did not happen or there was no communication on the timeframe your service would take. I would like to hear more about your visit at your convivence. Thank you for your time and for your business. George Alphin 434-327-1141 galphin@umanskysubaru.com

February 10, 2021

Very attentive and was nice to work with. Helped brainstorm with us and didn’t push any specific vehicle but helped us come up with several good options to test drive and look at. More

by hannahokeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Josh Calaway
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 10, 2021

Gail was great. Car gets turned around quickly and they aren't pushy about getting stuff you don't need. They have a good crew. More

by TURBOZAYAS@EMBARQMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! We want all our customers to feel this way when leaving our dealership!

February 10, 2021

Very pleased with the drop, service, and pick-up. Gale was amazing and willing to work with my schedule and requests on pick-up. Very happy customer! More

by mkmedici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 09, 2021

Chase is awesome: very professional, very hands-on, very much aware of what my needs and concerns were. I'll gladly recommend him to others. More

by koffner
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for sharing your positive experience! We're looking forward to your next visit with us!

February 09, 2021

All the needs to be said is that the service personnel all do an excellent job! Now I must keep typing to reach 25 words (which is stupid) More

by BURKEGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! Safe travels!

February 08, 2021

Rick was very professional, and made a reasonable offer based on my asking price. He was friendly and gave us a great deal. Kendrick was easy to work with and had my plates turned over in no time at all wi More

by taylorb4525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 08, 2021

Good service! Why do you have a twenty word mimimum? A fair evaluation is not ensured by a word minimum. This requirement gives me a negative impression. More

by DAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

February 06, 2021

Great and quick service. I waited for my car to be done and the space was nice and ended up being quicker than I anticipated. More

by WILL.NORDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

February 06, 2021

getting the service appointment was direct and straightforward. The timing once at the dealership was efficient and the necessary work completed expeditiously. Thanks. Will use this dealership a More

by JCR5006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your positive comments about Umansky Subaru of Charlottesville! Please let us know if there is anything else we can do for you; we are more than happy to help!

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