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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

January 27, 2021

Prompt and courteous tire service plus safe and comfortable waiting area. Service was finished in less than the estimated 45 minutes. Glad to find nitrogen in stock for my tires as I’d previously b More

by PaGrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating!

January 26, 2021

As always, the experience was smooth and personnel. Just took a little longer then estimated, but they washed the car too. Definitely made up for it. More

by subaru4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your high star rating. We're happy to see that your experience with us was excellent! -- Look forward to seeing you again soon!

January 26, 2021

We appreciated the promptness, courteousness, and directness of all who helped us with our car recently. And as we waited in the Wait Room for our car, the salesmen in the other part of the building More

by koffner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville.

January 26, 2021

Much better than the last time I was there. I felt as thought people actually wanted to help me this time. Gail was very kind. More

by BKANDREWS237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

January 25, 2021

Provided Loaner for regularly scheduled service. Personnel very efficient and courteous. Nice job. Explained work to be done under regular service and explained problem with my lift. More

by HBOURNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

January 25, 2021

Umansky did a great job! Darcey Serio is excellent as well as Chase. Excellent customer service and great work. We appreciate it! Plus you washed our car. Thanks so much. More

by PETERGRICE917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We're happy Darcy and Chase exceeded your expectations!

January 25, 2021

very satisfied with the service; fast and professional; I received a loaner until my car was ready; I added an oil change to the appointment. More

by ANCAN3366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2021

I got a low tire warning on Friday afternoon. Chase checked and found I had a slow leak and determined the tire would have to be replaced. Umansky was helpful, fast and courteous. The charge for the More

by nancyhbowen51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

January 24, 2021

Superior as always and everyone is ready and willing to go the extra mile for us every time have business there Darcy is our go to More

by fala0116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Jeremy Williams , Cesar Vidal, Josh Kegley, Rae Morris, Keith Riley, Randy Othouse, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville!

January 23, 2021

Service has been always good there. They tell you of issues, but unless dire, no pressure to have to agree to the repair at that time. More

by WHITEOAKTALKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you; we appreciate your feedback and great review!

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