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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

January 28, 2021

Did a good job with my oil change. Communicated the situation well. Saying a few more words to complete survey. La De Da De Da More

by THEODORERECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 28, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We strive to surpass your expectations!

January 28, 2021

Josue helped out alot and the customer service was excellent. Wayyyy better than the other Subaru dealership I bought my car from. Thank you. Ricky brooks More

by RICKYLB0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla
Feb 28, 2021 -

Flow Subaru of Charlottesville responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

January 28, 2021

Excellent service every time. Umansky washed and cleaned my car because I did not have the time at my last service. Thank you. Great team work! More

by MAYALAUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Joshua in Sales., Darcey Serio, Gail Wyatt
Feb 28, 2021 -

Flow Subaru of Charlottesville responded

Hello, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

January 27, 2021

The staff was friendly and helpful. I appreciated that the service finished in less than the anticipated time and a comfortable place to wait. yes More

by ACCLAYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. Thank you again for the great review!

January 27, 2021

Staff was courteous and friendly, did a great job keeping me updated on my car's progress and provided a loaner car for the duration. More

by Laura R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi Laura, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We're happy we could meet your expectations!

January 27, 2021

Prompt and courteous tire service plus safe and comfortable waiting area. Service was finished in less than the estimated 45 minutes. Glad to find nitrogen in stock for my tires as I’d previously b More

by PaGrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating!

January 26, 2021

As always, the experience was smooth and personnel. Just took a little longer then estimated, but they washed the car too. Definitely made up for it. More

by subaru4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your high star rating. We're happy to see that your experience with us was excellent! -- Look forward to seeing you again soon!

January 26, 2021

We appreciated the promptness, courteousness, and directness of all who helped us with our car recently. And as we waited in the Wait Room for our car, the salesmen in the other part of the building More

by koffner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville.

January 26, 2021

Much better than the last time I was there. I felt as thought people actually wanted to help me this time. Gail was very kind. More

by BKANDREWS237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

January 25, 2021

Provided Loaner for regularly scheduled service. Personnel very efficient and courteous. Nice job. Explained work to be done under regular service and explained problem with my lift. More

by HBOURNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

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