Back

Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

Directions

By Type

Showing 1,835 reviews

January 25, 2021

Umansky did a great job! Darcey Serio is excellent as well as Chase. Excellent customer service and great work. We appreciate it! Plus you washed our car. Thanks so much. More

by PETERGRICE917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We're happy Darcy and Chase exceeded your expectations!

January 25, 2021

very satisfied with the service; fast and professional; I received a loaner until my car was ready; I added an oil change to the appointment. More

by ANCAN3366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2021

I got a low tire warning on Friday afternoon. Chase checked and found I had a slow leak and determined the tire would have to be replaced. Umansky was helpful, fast and courteous. The charge for the More

by nancyhbowen51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

January 24, 2021

Superior as always and everyone is ready and willing to go the extra mile for us every time have business there Darcy is our go to More

by fala0116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Jeremy Williams , Cesar Vidal, Josh Kegley, Rae Morris, Keith Riley, Randy Othouse, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville!

January 23, 2021

Service has been always good there. They tell you of issues, but unless dire, no pressure to have to agree to the repair at that time. More

by WHITEOAKTALKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you; we appreciate your feedback and great review!

January 22, 2021

I had great, efficient service the several times I had to come in. The same person helped me and made sure to save me time by having my new tire ready to pop on when I got there. More

by ALISON.FRANCOIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Alison, we strive for a high level of customer satisfaction in all aspects of our dealership.n Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

January 22, 2021

I brought my car in to have a part replaced and your service tech told me that it didn't need to be replaced, just lubricated. This was done, and was done without charge--a very pleasant surprise! More

by EBH2A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville.

January 21, 2021

These folks are very efficient, helpful, and careful, so far as I can tell. They make inspections and maintenance gratefully un-troublesome. They care, it seems. More

by JCN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We're happy we could meet your expectations!

January 21, 2021

The staff at the service center were wonderful. They were friendly, polite and knowledgable. They were very helpful and even suggested I have my state inspection done then which saved me a trip. More

by SHARON.SCHINSTOCK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
None of the names listed
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Sharon, thank you for your high star rating. We're happy to see that your experience with us was excellent!

January 21, 2021

I was treated very well by Gail and the service folks did a good job. I would definitely return for service when needed in the future. More

by ANTHONY M. DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thanks again for the great recommendation, and have an amazing day!

...
146
...