Flow Subaru of Charlottesville

VERY GOOD. 4.5 STARS. Service advisors have always been very helpful and knowledgible. Service has always been explained in advance and work has been well-performed. THIS TIME I replaced the battery and very helpful and knowledgible. Service has always been explained in advance and work has been well-performed. THIS TIME I replaced the battery and requested that a shield over the neutral rod be replaced...and that was NOT DONE. Your complimentary loaner car program is much appreciated...as my vehicle needed to be kept late. The complimentary exterior body wash was very well done, including wheels and sidewalls. More

The staff was patient taking the time to answer all of our questions. Never felt pressured into purchasing a new vehicle. All staff that we communicated with were knowledgeable and friendly. our questions. Never felt pressured into purchasing a new vehicle. All staff that we communicated with were knowledgeable and friendly. More

Excellent Staff all around. The whole team made certain that my visit was comfortable and that I was kept informed. I even got out about 20 minutes faster than expected! that my visit was comfortable and that I was kept informed. I even got out about 20 minutes faster than expected! More

Kevin Chisholm was wonderful to work with — this is the second car we’ve bought from him. He really listens to your concerns and answers questions thoroughly and patiently. We felt like he really underst second car we’ve bought from him. He really listens to your concerns and answers questions thoroughly and patiently. We felt like he really understood what we wanted and genuinely cared that we left completely satisfied with the decisions we made. He’s well informed, personable, and kind. We can’t recommend him highly enough. More

The technicians detected deterioration of two wheel bearings and got them replaced under warranty. The work was done in a timely manner even though additional work was required bearings and got them replaced under warranty. The work was done in a timely manner even though additional work was required More

Chase was professional and comprehensive answering my new owner of a Subaru questions. He pointed out in addition I was due for a for a state inspection and completed the service check and that as well with owner of a Subaru questions. He pointed out in addition I was due for a for a state inspection and completed the service check and that as well within the estimated time. Thank you all. More

The people were very helpful and courteous . I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I More

Darcey in the Service Dept was awesome! Went in for the 105K service. Car was ready for pick-up at the end of the day. She thoroughly went over the expected service when we dropped the car off. Offered a 105K service. Car was ready for pick-up at the end of the day. She thoroughly went over the expected service when we dropped the car off. Offered a free car wash. More

Professional, friendly, and covered by warrantee. Woohoo! Yea! Yea! Yea! Yea! And an employee shared a breakfast sandwich with me while I was there. Bonus! Woohoo! Yea! Yea! Yea! Yea! And an employee shared a breakfast sandwich with me while I was there. Bonus! More

Very friendly does not mind repeating themself when I do not understand what the problem is Very patient very clean In my vehicle is always ready when it's time for me to pick up not understand what the problem is Very patient very clean In my vehicle is always ready when it's time for me to pick up More