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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,834 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,834 reviews

January 18, 2021

Josue was a great help. He ensured my Subaru got the needed recall work done plus he changed how the doors unlock to fit my preferences. When the work was completed he accompanied me out to my car and More

by bcampbell1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating!

January 18, 2021

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by DETMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for the positive star rating! We hope you continue to choose us for all your automotive needs.

January 16, 2021

Quincey understood my bottom line and ensured my purchase of a WRX was without hassles and the estimate on my trade in was fair and allowed me to complete a final purchase feeling confident in the overall pr More

by jason.w.sites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Darnell, Quincey Davis, Josh Calaway
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2021

Very nice team. The sale on my end was detailed. Thank you for stocking it out.with me. I love the car. Perfect fit. Everyone was pleasant through the process. I’m sorry that the process took so long. More

by mygalauk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pearce
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you for your high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2021

I'm very happy with my car-buying experience at Umansky Subaru. My new car hasn't needed service yet, but I feel confident that Umansky Subaru will do a good job of helping me take care of my car. More

by whmoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harner
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

January 15, 2021

Did not replace warped front rotors but turned them instead. Now the rotors are thinner than they were originally. This happened at less than 10000 miles. Had to take vehicle in twice to get problem de More

by williamburnside33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Bonilla
January 15, 2021

Needed a yearly State Inspection and they did an excellent job. All was done within 45 minutes. Thank you. The lady who helped me get this done was very nice and professional. More

by rita.waine
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Rita., thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care!

January 15, 2021

I feel as if your dealership cares more about pushing cars out of the lot than wether or not the customer is truly taken care of in the end. so I will probably not be returning to buy another vehicle in More

by jarhead7979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendrick Hawkins, Patrick Gehman
Mar 10, 2021 -

Flow Subaru of Charlottesville responded

jarhead7979, We hate to hear that you had a less than extraordinary visit. I would like to learn about what happened while you were working with our sales team. Please reach out to me at your convenience. Thank you for your time and business, Troy Darnell General Sales Manager tdarnell@umanskysubaru.com

January 15, 2021

Always a good experience. The techs are great about letting me know about trouble getting ready to happen. I can't afford to do the pricey checkups so this works well for me. I love my Forester and w More

by LIZABETHE94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thanks for the positive star rating, Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

January 15, 2021

I just had my first service appointment for my new Outback and everyone was super helpful at Umansky! I got an appointment on the same day and it was serviced quickly. And they made it clean and shi More

by nancyhbowen51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We're glad you had such a wonderful experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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