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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,834 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,834 reviews

January 15, 2021

The staff sent appointment reminders and were ready for my car when I arrived 10 minutes early. They were courteous, attentive and started working immediately. My car was ready when promised and the job More

by SKMANZELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

January 14, 2021

The Subaru team at Umansky are great Darcey always takes good care of me and my Subaru. Josh , Ray and all the Techs are number one . More

by BOBCAMERON060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mitchell, David Harner, Tina Gillespie, Darcey Serio, Gail Wyatt, Jeremy Williams , Josh Kegley, Rae Morris
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 14, 2021

I worked with Josue this time and he was fantastic. He responded quickly to my texts, answered all of my questions, and went over everything with me. I had to leave my car with Subaru for several days and More

by Rachel F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Rachel, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 14, 2021

The staff at the dealership was professional, knowledgeable, forthcoming and effective at getting us into a vehicle that matched our expectations as well as our budget. The transaction was smooth More

by swissmountain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mitchell, Josh Calaway, Josh Musselman
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

January 14, 2021

Josue was communicative, responsive, and did a fantastic job on my Crosstrek! I came in for a recall, and he did a walk around which identified that I needed a new air filter. Was super helpful! More

by bmt2116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 13, 2021

I came to this dealership after having a bad experience with the one I purchased my vehicle from. They were very friendly and seem trustworthy. I will return for service! More

by LISAPAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

January 13, 2021

Awesome service as usual. I always have good experiences here. Darcy was great and a pleasure to work with her. Go Bills Beat the Ravens. More

by TONYA2MI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville. We look forward to your next visit! Take care!

January 13, 2021

Brought Subaru Forester for tire pressure check and apparent steering issue. Tire pressure checked and corrected and it was determined that I needed a new drive belt and front brake pads and rotors ne More

by CANDPHARR
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

January 12, 2021

Darcy did a great job during our service visit. Enjoyed working with her. Well informed and organized on our requirements. Appreciate her efforts Thank you. More

by JLINQ
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jan 13, 2021 -

Flow Subaru of Charlottesville responded

Jlinq, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

January 12, 2021

Professional service upon arriving for my first car service. One issue of incorrect mileage on RO. Issue resolved with phone call to svc mgr. One suggestion would be to be careful of conversations at More

by cpd2n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pearce, Darcey Serio, Chase Koehler
Jan 13, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

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