Flow Subaru of Charlottesville

They were very professional and thorough in servicing my 2014 Impreza which I plan on keeping. The waiting room was clean and quiet. And provide information on what needed to be service next. 2014 Impreza which I plan on keeping. The waiting room was clean and quiet. And provide information on what needed to be service next. More

dropped car off around 8am for air bag replacement and oil change. car was not ready until after 3pm. I think that was too long oil change. car was not ready until after 3pm. I think that was too long More

My car was scheduled first thing in the morning (around 7:35am) for same-day service at 9:45am: oil change and a check-engine diagnostic. When Darcy asked me when I'd like it back I stressed the need to le 7:35am) for same-day service at 9:45am: oil change and a check-engine diagnostic. When Darcy asked me when I'd like it back I stressed the need to leave town by late afternoon, so ideally 2-3pm (5 is enough time for an oil change and an engine light diag, no?). It turns out that because they started the day with a backlog of cars from the prior day PLUS one guy was on vacation (the clerk admitted to both of these), I had to leave my car overnight for NEXT DAY SERVICE. Expressing what an inconvenience this was, Josue told me that he would have to bump someone else if he prioritized me, rather than admit that Umansky had ZERO business scheduling me for service if the service garage was already running behind. Either your management got: (1) greedy with pushing staff to schedule as many cars as possible, (2) sloppy with coordinating cars out and cars in, or (3) a disappointing combination of the two. The cost to me? I had to postpone an out-of-state trip from Charlottesville for a death in the family AND I must now look for a new Subaru service center. The kicker was that on the white board in the manager's office, employees and managers had, in their last pep rally/meeting, written the lines "Customer service first!" and "We're taking it to the next level." If you can't live up to them, these are just cheap slogans preached by sloppy managers. More

Great service, friendly staff, and I very appreciate the "QUIET ROOM" to wait while my car is being serviced. But I'm still not trading in my 2014 Tribeca! LOL😄 "QUIET ROOM" to wait while my car is being serviced. But I'm still not trading in my 2014 Tribeca! LOL😄 More

Fast and extraordinary service, per usual. Darcy is the best! I can always count on the service department at umansky Subaru! Darcy even accepted my vehicle for service when I showed up a week early once, best! I can always count on the service department at umansky Subaru! Darcy even accepted my vehicle for service when I showed up a week early once, by accident! More

Service experience was excellent. All expectations during my visit were adequately fulfilled by Darcey and the Subaru mechanic team. All maintenance work was performed within the promised time frame. during my visit were adequately fulfilled by Darcey and the Subaru mechanic team. All maintenance work was performed within the promised time frame. Thanks again. More

They were thorough and very helpful. I was surprised at how quickly they could get me in. I have to wait to see how the fix is working before giving a higher rating. how quickly they could get me in. I have to wait to see how the fix is working before giving a higher rating. More

Service department was exceptional. Scheduled my appointment quickly, greeted me when I arrived, and was very upfront about the time schedule. Tech caught that I needed an inspection and just took appointment quickly, greeted me when I arrived, and was very upfront about the time schedule. Tech caught that I needed an inspection and just took care of it! Very pleased! More

The staff is very friendly and professional. The only suggestion I have is to keep clients informed a little better when parts need to be ordered. suggestion I have is to keep clients informed a little better when parts need to be ordered. More