Flow Subaru of Charlottesville
Charlottesville, VA
Filter Reviews by Keyword
By Type
Showing 1,839 reviews
Excellent customer service! The service department has improved dramatically over the past year or so! I'm much more confident in this department than I have been since it became Umansky. This was warrant improved dramatically over the past year or so! I'm much more confident in this department than I have been since it became Umansky. This was warranty service, so no cost involved. More
Darcey helped me and was super communicative throughout the entire process - from renting a loaner car, to updates on what was found that they suggest gets fixed, to not pushing me on selling me something the entire process - from renting a loaner car, to updates on what was found that they suggest gets fixed, to not pushing me on selling me something that wasn’t super necessary at the time. I trust her expertise and will be asking for her next time I’m at Subaru! More
George Alphin is the best service manager I have ever dealt with. He is a good listener....he is a good problem solver and he goes the extra mile to make the customer happy to rectify the car issue! He i dealt with. He is a good listener....he is a good problem solver and he goes the extra mile to make the customer happy to rectify the car issue! He is a keeper! I would give him 3 Kudos!! And a raise!!!! More
Chase Koehler is an excellent service advisor - fantastic communicator and very professional. Absolutely first rate!! Really appreciate the service tech's thoroughness on my service report. Thanks for taking communicator and very professional. Absolutely first rate!! Really appreciate the service tech's thoroughness on my service report. Thanks for taking great care of my Subaru! More
This was for replacement of a head light which got water inside of it & wouldn’t burn. There was no charge since the vehicle is under warranty. Work was completed in a timely manner and the light works fine inside of it & wouldn’t burn. There was no charge since the vehicle is under warranty. Work was completed in a timely manner and the light works fine. More
every one was very friendly & helpful.when the work was finished everything they did was explained to me.i am very pleased with everything..i waited for the car it was very pleasant except for some people finished everything they did was explained to me.i am very pleased with everything..i waited for the car it was very pleasant except for some people in the waiting room not wearing a mask More
Very friendly folks, always easy to get an appointment, and they stand behind everything they do. They keep you updated on what work needs to be done. and they stand behind everything they do. They keep you updated on what work needs to be done. More
Chase was great: professional and courteous. The service techs met their committed service window. I appreciate the free state inspection for Umansky customers. Fill in techs met their committed service window. I appreciate the free state inspection for Umansky customers. Fill in More
Chase and his team were great, communicating regularly via text to make sure that all services were completed. I love the home pick up and return! This is great! via text to make sure that all services were completed. I love the home pick up and return! This is great! More



