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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

November 25, 2020

Truly contactless, thank you! I’m also impressed at level of communication provided through the entire service process. The “sanitized by” card and mint were a lovely touch! More

by BROOKEUH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
November 25, 2020

The service was excellent. We appreciate the staff getting the correct replacement parts from another dealer in spite of the difficulty and time problems. The car works so much better since your staff More

by CAROL3057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Chase Koehler
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 25, 2020

Great friendly people and very helpful with everything on my new ride. Things have come long way scene may last new car. Could have any better service. More

by marknash815
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, David Harner
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hello, thank you for your five star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 25, 2020

It is always a pleasant experience when I have any work to have done on my Subaru. Thank you Gale and Darcy ! Happy Holidays! Be safe More

by REGINA62055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! Our team is available should you require any extra help.

November 25, 2020

Great experience with Rick. Can't thank him enough for his help with my purchase. Would recommend him to future Subaru buyers. Thank you for your expertise and friendliness More

by LANGEILEEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Rick will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 24, 2020

They were ready for ready for me when I arrived, and everybody was masked and extremely polite and eager to please. My car was in the bay for 30 minutes when Chase came out and found me while I was si More

by WITZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 24, 2020

Quick and very efficient. COVID precautions in place. Thanks for a great service! Everyone was kind and courteous to make sure everything went as planned. More

by meme00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla, Chase Koehler
November 24, 2020

I had a wonderful experience at Umansky Subaru yesterday. I brought my daughter's car in for its' 45K mile service. Darcey was friendly and efficient as I checked in. The car was ready earlier than expect More

by MIXONHOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 24, 2020

Service was well done and advisors did a very good job good good good good this is really not needed for me to write 25 words, service was fine this review is not needed More

by dfrank929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope to be of service to you again in the future. Best wishes, Umansky Subaru of Charlottesville

November 23, 2020

Your online checkin was frustrating and did not work. I could not call without a name. I had to get someone in person. It was a pain. More

by mcvotaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no clue what their names were
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Have a great day ahead!

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