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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,839 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,839 reviews

December 01, 2020

Darcey and the staff were very helpful. I appreciate the care. Was able to get same day appointment. In the past I have not had that great of service More

by matalie.deane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't Know
December 01, 2020

Always the best in customer service and quality. I trust the work so much that I don't have to double-check things to make sure they were done correctly. More

by SCUDDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Chase Koehler
December 01, 2020

Thankful that my Outback was oil-change/tire-rotation done without appointment and was fast. Ummansky has serviced this car since bought there. A compliant though, each timr the tires are not inflated More

by JLOVE20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
December 01, 2020

Very good service, friendly and kept their word on the timing of the delivery of the car. The car arrived and was exactly what I had ordered. Tony Buck is a great guy and a true professional! More

by rickpreve1
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Tony Buck
Dec 01, 2020 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We are happy to pass along your comments to Tony here at Umansky Subaru of Charlottesville! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 30, 2020

They where prompt, nice professional and very attentive!! I would recommend them to anyone. This has been my first experience with a new car and a dealership. They have made it pleasurable. More

by BARBEEHERRMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler
Dec 01, 2020 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 29, 2020

well, hello. thought I had already filled this out?yes, well, hello. thought I had already filled this out? yes, it was prompt , courteous, a simple checkup, thanks to all. keep believing in yourselves. More

by CAROLJOHND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Nov 30, 2020 -

Flow Subaru of Charlottesville responded

CarolJohnD, I noticed your comments are glowing on our service department, but you left a 1 star review. Is there anything that caused that? Please let me know! George Alphin Service Manager

Dec 01, 2020 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (901) 312-6191 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care.

November 29, 2020

Umansky was unwilling to patch my car tire (a screw was found). and recommended 4 new tires. My longtime mechanic patched it with no problems. More

by ANDREW.ZAPANTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcey Serio
Nov 30, 2020 -

Flow Subaru of Charlottesville responded

Andrew, We apologize for any confusion or shortcoming during your last service visit. Please do not hesitate to reach out if you need anything else. Thank you for your business and please stay safe! George Alphin Service Manager 434-327-1141

Nov 30, 2020 -

ANDREW.ZAPANTA responded

George, I had asked if the service dept could patch my tire instead of replacing all 4 tires. I was only given the option of buying 4 new tires at the dealer. It didn't appear your service dept was willing to or interested in attmepting to fix the tire. There was NO confusion in the service dept's response. And a minor note: Also, the person that checked me in (it wasn't Darcy) asked if I wanted my car washed (it was needed) while it was in service. I responded with an emphatic yes. However; when I picked up the car, it was not washed. I was disappointed, but my main concern when I got it back was the tire. On a big positive: Thank you for the loaner Crosstrek (bright green/yellow)! I realized I left a pair of sunglasses in the loaner vehicle a couple days after my service. I was thankfult that the service dept still had my glasses in their lost and found. Thank you!

November 27, 2020

As a first time customer and Suburu owner, I was pleasantly surprised with the level of service, professionalism and friendliness of everyone in your service department, especially Gail. More

by JEANNEMCKEE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hello, thank you for the five star rating! We hope you continue to choose us for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

November 26, 2020

Darcie and Josh were great, as always. Really like Umansky Subaru. Have been dealing with them since 2007, have only had one issue with them and it was fixed after I complained. GREAT JOB!!! Be safe More

by KTWEMAIL1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josh Kegley
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 25, 2020

Great experience with Rick. Can't thank him enough for his help with my purchase. Would recommend him to future Subaru buyers. Thank you for your expertise and friendliness More

by LANGEILEEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Nov 29, 2020 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Rick will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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