Flow Subaru of Charlottesville

I was impressed by the ease of check in and the text messages informing me that my car was ready to be picked up. However, when I dropped it off and mentioned the oil light coming on in the vehicle, th messages informing me that my car was ready to be picked up. However, when I dropped it off and mentioned the oil light coming on in the vehicle, that was forgotten when I picked it up. That was frustrating because that was most important to me. More

The best experience I have had at Umansky Subaru in Charlottesville, Darcey was very helpful and courteous. Everyone was polite. The shuttle service really helped me out so I could still go to work Charlottesville, Darcey was very helpful and courteous. Everyone was polite. The shuttle service really helped me out so I could still go to work while my car was being worked on. It was a very positive experience. More

He was Friendly, he was courteous, the car was serviced promptly, he was, knowledgeable, he was aware of the details of the service and good at explaining what was done. promptly, he was, knowledgeable, he was aware of the details of the service and good at explaining what was done. More

Every experience with the service center has been positive and supportive. A friendly and inviting environment that understands life is busy. Kept excellent records and advice. positive and supportive. A friendly and inviting environment that understands life is busy. Kept excellent records and advice. More

Mr. Josue Bonilla did his very best to correct the faulty finish involving Polysteel application. Thank you for providing the loaner and attempting to correct the concern. Good job Mr. Bonilla. finish involving Polysteel application. Thank you for providing the loaner and attempting to correct the concern. Good job Mr. Bonilla. More

Mechanical work always appears solid but I’ve had multiple miscommunications with the customer service teams. Most recently, after explaining to the phone scheduler exactly what I wanted done (both b multiple miscommunications with the customer service teams. Most recently, after explaining to the phone scheduler exactly what I wanted done (both belts changed, serpentine and timing), I left the car for the day and was surprised to have only the serpentine belt changed with the comment that my car only has one drive belt. I can only conclude that the person scheduling service on the phone has no communication with the check-in team or the mechanics themselves. I understand that Subaru calls these belts different things but I went through exactly what I wanted done with the phone team and it was clear they understood what I was after. I don’t know who took my call but to me this is not an individual issue, it’s a team-level communications challenge. More

They are always friendly and professional the service is excellent I’ve always enjoyed whenever I have to get service at this location thank you excellent I’ve always enjoyed whenever I have to get service at this location thank you More

Exceptional no pressure service. I walked in Thursday to get a KBB valuation. Liked that so on Friday went back to look at Subarus. Lucky to get Nick Pearce. Stayed with me for 2 days. Even let me take the get a KBB valuation. Liked that so on Friday went back to look at Subarus. Lucky to get Nick Pearce. Stayed with me for 2 days. Even let me take the car overnight not just a loop to the airport and back. From Nick my salesperson, to Larry the pricing guru and finally to JC to sign...I was always treated with respect and knew the decision I would make would be an educated one. I am very happy with my 2021 Subaru XT. More

Great service and professional people! I felt Josue understood exactly what needed to be done and he saw to it! Also his openness and communication skills were exceptional. understood exactly what needed to be done and he saw to it! Also his openness and communication skills were exceptional. More

the service was done efficiently and proficiently. I was happy with the customer service and the maintenance work. have a safe and happy Thanksgiving. bye happy with the customer service and the maintenance work. have a safe and happy Thanksgiving. bye More