Flow Subaru of Charlottesville

Attentive, competent, excellent service, and good communications. I've never had a problem with employees. I feel that it is not fair for the employees to feel pressured to achieve the highest rati communications. I've never had a problem with employees. I feel that it is not fair for the employees to feel pressured to achieve the highest ratings; it therefore follows that the customers are gently encouraged (pressured) to give the highest ratings and that anything less will not do. That turns the whole rating process into a sham, which has been going on since I bought my first car from this dealership over twenty years ago. That's the only thing I don't like about the dealership. More

We just moved to the area (two Outback family) and got exactly the quality service everyone wants! Gail took time to review the maintenance records from The dealer we used in Florida to make sure everyth exactly the quality service everyone wants! Gail took time to review the maintenance records from The dealer we used in Florida to make sure everything was up to date. She even called the next day to make sure the car was just right. More

Great job! I really do not need to write more, and Great job! I really do not need to write more, and would appreciate not being made to do so. I do not have 25 words worth to say.. this is the most Great job! I really do not need to write more, and would appreciate not being made to do so. I do not have 25 words worth to say.. this is the most frustrating part of the experience... I have tried at least 5 times to submit this form and I have to write 25 words! Please make it optional to write.. I would write if I had a complaint. Enough. More

As usual, service is excellent, both what they do and how people keep us informed. This time Darcey Serio managed it all - as she has done before. people keep us informed. This time Darcey Serio managed it all - as she has done before. More

What Others SayAs usual, service is excellent, both what What Others Say As usual, service is excellent, both what they do and how people keep us informed. This time Darcey Serio managed it all - as she has What Others Say As usual, service is excellent, both what they do and how people keep us informed. This time Darcey Serio managed it all - as she has done ... READ MORE Great job! I really do not need to write more, and would appreciate not being made to do so. I do not have 25 words worth to say.. this is the most frustrating part of the experience... I have tried at least 5 times to submit this form and I have to write 25 words! Please make it optional to write.. I would write if I had a complaint. Enough. READ LESS We just moved to the area (two Outback family) and got exactly the quality service everyone wants! Gail took time to review the maintenan... READ MORE Got me in quickly. Very pleasant and good communication. Appreciated the note left in the car about sanitizing it after the work. Was just f... READ MORE Very good attention to customer satisfaction. Particularly great treatment from Chase. Timely response as planned. Clean and safe waiting ar... READ MORE Thank you very much for having my service done at a reasonable time and having snacks while waiting .See you all again soon.Have a gr... READ MORE More

Very good attention to customer satisfaction. Particularly great treatment from Chase. Timely response as planned. Clean and safe waiting area. Thank you for the good service. Particularly great treatment from Chase. Timely response as planned. Clean and safe waiting area. Thank you for the good service. More

Got me in quickly. Very pleasant and good communication. Appreciated the note left in the car about sanitizing it after the work. Was just for a state inspection Appreciated the note left in the car about sanitizing it after the work. Was just for a state inspection More

Overall, a pleasant experience. The staff was polite and professional. I would definitely recommend Umansky Subaru to friends in the area. They even left me a thank you card in the cup holder, which was nic professional. I would definitely recommend Umansky Subaru to friends in the area. They even left me a thank you card in the cup holder, which was nice. More

As always, Umansky Subaru made time for a last-minute repair on the day my daughter was in labor, and I needed to be on the road. Welcoming, efficient, and excellent service, from the appointment to the repair on the day my daughter was in labor, and I needed to be on the road. Welcoming, efficient, and excellent service, from the appointment to the completion of service. Careful protocols all observed in this time of Covid, including an interior sanitization of the vehicle, post-repair. Thank you! More

Gail is very friendly and professional! Give her 5 stars for sure! And the service is pretty good also. Will definitely come here in the future! for sure! And the service is pretty good also. Will definitely come here in the future! More