Flow Subaru of Charlottesville

I was told my service would take 6 hours. It actually took 7.5 hours. When I called at the 6 hour mark, I was told "15 minutes". 45 minutes later, I was told "15 minutes". I was called 30 minutes later, took 7.5 hours. When I called at the 6 hour mark, I was told "15 minutes". 45 minutes later, I was told "15 minutes". I was called 30 minutes later, and was told "10 minutes". Throughout the process, I attempted to call a few times, and always had to leave a message. No one ever called me back until the end. I was texted a number, and told to text that number with questions. I texted it, and never received any responses. When I dropped my car off, I had the all-weather mats in the floorboard. Someone in service opened my carpeted mats, which were in my trunk, and laid them down when they were done detailing. I didnt ask for this, and didn't want this. Overall, it was a frustrating experience. More

Great service always. Always greeted as soon as I arrive. Always asked if I have any questions. Well informed about service and cost. Great follow up. arrive. Always asked if I have any questions. Well informed about service and cost. Great follow up. More

Subaru service center always gets the job done well and leaves my car clean after working on it. All the staff are super helpful and friendly. I also love that they have the option for text updates which m leaves my car clean after working on it. All the staff are super helpful and friendly. I also love that they have the option for text updates which makes the process that much easier. More

They have a great customer service every time I go there and they are very understanding with my requests or/and problems that I have. and they are very understanding with my requests or/and problems that I have. More

They are always helpful and pleasant. I am not sure of the names of the young lady and gentleman who helped me in the service department are😳. But they were wonderful. If I had to give them a number it the names of the young lady and gentleman who helped me in the service department are😳. But they were wonderful. If I had to give them a number it would be a 10+. More

Excellent friendly service! Personal attention to customers, understanding their anxiety in getting the repairs done. Waiting area is too congested for Covid times and must be expanded. customers, understanding their anxiety in getting the repairs done. Waiting area is too congested for Covid times and must be expanded. More

The customer service was great! I was able to drop off my car on a Saturday morning and they diagnosed the problem and the repairs were completed by the afternoon. Also, Gail provided updates and was very he car on a Saturday morning and they diagnosed the problem and the repairs were completed by the afternoon. Also, Gail provided updates and was very helpful. Thank you. More

Awesome and quick service! They were able to offer a loaner car while they took care of the recall on my car. The service area was well-kept and it’s obvious they take their safety protocols seriously. loaner car while they took care of the recall on my car. The service area was well-kept and it’s obvious they take their safety protocols seriously. More

Excellent service, fast turnaround. I was kept updated throughout my visit on the progress of the service, and the problem was fixed quickly. The issue has not occurred again since my visit. throughout my visit on the progress of the service, and the problem was fixed quickly. The issue has not occurred again since my visit. More