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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

October 03, 2020

Can’t begin to express the appreciation I have for Umansky. They are pleasant and helpful whether I call or whether I come in. 100% satisfied More

by SHIRLEYHAMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of service dept
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

October 03, 2020

Good job working with me under warranty. Quick and better than I expected........ I like the fact that the staff wears masks. Better safe than sorry More

by DONNABUCHANAN_GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2020

It was good courteous and prompt service, I would recommend car owners to get there service done from Umansky Auto of Charlottesville. It was great working with Gail Wyatt. More

by MDCHORDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Mdchordia, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

September 30, 2020

Just waned to say the service is so far better than the last dealer. Thanks for the loaner car, timely service & easy online scheduling. Thanks. More

by dina3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Dina3, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville.

September 30, 2020

I was really impressed with the social distancing precautions taken at Umansky. The maintenance that I needed was done in a very timely manner and the young man who checked me in (new hire) couldn't More

by MARYTILLSON
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2020

Excellent service. Quick, good prices, and nice people. Highly recommend. Aaron Childs Head technician is a wealth of knowledge and is extremely competent. Service manager George will go above and beyond t More

by Conorb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Alphin, Josue Bonilla, Aaron Childs, Josh Kegley, Michael Gill, Bobby Childs, David Breeden, Will Browning, Anne-Marie Lawhorn, Chase Koehler
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Conorb, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 29, 2020

I was able to get an appointment quickly. I was taken on time, and the service was quick and efficient. I was due for an inspection and that was taken care of. More

by FRH8E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the names.
September 29, 2020

The service desk or mechanic or both paid no attention to my only request. I asked that my crankcase drain plug not be replaced with an impact wrench. I want to be able to get it out and I cannot. I will More

by TUPPER731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Alphin
September 29, 2020

All well organized and everyone was efficient and pleasant. Accurate time and cost estimates and flexibility about how to contact me with updates and notices. More

by sandy36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
September 28, 2020

Excellent customer service!! This is my first appointment where they provided a realistic wait time!! The waiting area was clean and the doors were open to allow for ventilation.. More

by GILBERCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Sep 29, 2020 -

Flow Subaru of Charlottesville responded

GILBERCE, Thank you for taking the time to review us! We have been making changes to better serve our customers and it looks like some of those have paid off! If you need anything in the future, please do not hesitate to reach out. - George Alphin/Service Manager

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