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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,836 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,836 reviews

September 24, 2020

They tend to have their stuff together. Good customer service, car keeps running good! Darsey and Chase were first class....they tend to get work done fairly expeditiously. More

by TURBOZAYAS@EMBARQMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

TURBOZAYAS, I am glad to hear Darcey and Chase took such good care of you! We are very proud to have them on our team and appreciate you as a customer! We look forward to seeing you again! - George Alphin/Service Manager

September 24, 2020

Tony Buck, our salesperson at Umansky, when above and beyond the call of duty from personally delivering the car 50 miles away to having the car serviced expedited. I would recommend Umansky and especia More

by Mothersheart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Buck, Raven Stephens, Josue Bonilla
September 24, 2020

Our experience was pleasant without pushy sales tactics. Everyone seemed to go out of their way to make sure we received the best service possible. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pearce, Raven Stephens
September 24, 2020

Easy to make an appointment and helpful staff. I bought my car here and they gave taken good care of it. I would get another car here. More

by ANGKEN922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

ANGKEN922, Thank you for your kind review! Our daily goal is to make sure our process is quick and painless from beginning to end. When your ready to purchase your next Subaru, we will be here! If you need anything in the meantime, please do not hesitate to reach out to us! - George Alphin/Service Manager

September 23, 2020

So accommodating and a pleasant to work with. If you have to take your car in for service this is where you want to be. More

by WANDA.P.GARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Wanda, Thank you for your kind words! We appreciate your business and look forward to seeing you next time! - George Alphin/Service Manager

September 23, 2020

Great follow through! Flexible for including extra requests. Was able to get the exact Outback I wanted and felt the price was good. Under-promised and over-delivered. More

by bclarkdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
September 23, 2020

Clear communication throughout the process. I really appreciated your teams commitment to good service. Plus it was a great bonus that you had outdoor seating available and free wifi! More

by SBWALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

SBWALES, Thank you for the 5-Star review and the great comments regarding our team! We appreciate your business and we are here anytime you need anything! - George Alphin/Service Manager

September 23, 2020

They are very friendly and thorough. I felt good about the distancing procedures they had established. The service was performed on time and I was kept informed along the way. More

by SCUDDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

SCUDDOG, Thank you for your 5-Star Review! I am please to hear we are keeping our customer's comfortable and safe during their visit. We look forward to seeing you in the future! - George Alphin/Service Manager

September 22, 2020

Did a great job finding the car I wanted at a time of limited inventory, and offering an attractive fair price without haggling. Responsive to questions/concerns. A pleasant dealership environment. More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
An older gentleman who covered one day when Kevin was not in the office., Larry Mitchell, Kendrick Hawkins, Kevin Chisholm, Bobby Childs
September 22, 2020

I recently moved to CVille from San Diego CA and I had a great experience with the service dept from Umansky Subaru for my first service appt there. Chase, my service advisor was excellent and advised me o More

by Jdepanfilis2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase in the service dept
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Jdepanfilis2, Welcome to Cville and to Virginia! We know your Subaru and you will enjoy everything the area has to offer! I will be sure to pass your kind words over to Chase. If you need anything in the future do not hesitate to reach out to us! Thank you! - George Alphin/Service Manager

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