Flow Subaru of Charlottesville

We had decided on a specific model and color of Subaru Outback, which we learned was very was hard to find. Scott Willer and the sales department worked very hard for several days to find the vehicle (all Outback, which we learned was very was hard to find. Scott Willer and the sales department worked very hard for several days to find the vehicle (all the way up in PA which is 100+ miles from the Brown Auto in Charlottesville!). They were able to secure the vehicle and deliver to us very quickly and efficiently. Both Scott and Christian did a great job explaining the features of the vehicle to me. They exceeded my expectations! More

I appreciate the time Christian McFarland spent working with me to ensure that I got the car I wanted, at a competitive price. He very patiently reviewed all of the features of the 2013 Subaru Forester, a with me to ensure that I got the car I wanted, at a competitive price. He very patiently reviewed all of the features of the 2013 Subaru Forester, and made sure I felt confident that I was making the right choice. I felt like I had his full attention, and that I was not "just another customer". There was no pressure, no hurry; he is a very affable person and a pleasure to work with. Brandon Snow worked with me on financing, took time to explain the terms and all of my options, and very patiently walked me through the different types of extended care packages available. He was very understanding when, because of my decision, he had to make a change in all of the paperwork, and was very personable and friendly throughout the transaction. This is the second Subaru I have bought at Brown's (the first was a 2003) and I have had a consistently good experience with both the sales and the service personnel. More

Personnel very friendly and respectful -- very knowledgeable --and attending to other issues not related to the overall timely maintenance service appointment. So far, everything seems fine. Gre knowledgeable --and attending to other issues not related to the overall timely maintenance service appointment. So far, everything seems fine. Great service department. Dolores Prestwich More

I took my 2011 WRX in to get the clutch replaced and to get an oil changed. I'm also looking at into getting a new car; When I dropped off my WRX on friday I spoke to a sales rep about a new STI, it was li get an oil changed. I'm also looking at into getting a new car; When I dropped off my WRX on friday I spoke to a sales rep about a new STI, it was like biting nails to get the price even close to competitions prices. I would recommend anyone in the market for a new Subaru to goto Reynolds in Orange County, VA. Very fair prices on trade, they're completely upfront with you on everything, and they'll go out of their way to be assured that you're pleased with the purchase even after the sale, you're not just a number to them, unlike with brown. On the clutch issue, brown said that if the clutch had *any* hot spots on it, it wouldn't be covered under the 36k warranty, spoke with reynolds and they assured me it would. If your clutch is slipping you're going to have hot spots and these ignorant people are just out to get your money, avoid at all possible. Terrible customer service, terrible prices, and terrible at getting in contact with you during the issues. Overall completely pathetic, I hope they go out of business. Thanks, me More

Last Saturday the gas tank latch got stuck on my Forrester making it impossible to put gas in the car. We live in Rappahannock County at least an hour away from any dealers. I thought it would be i Forrester making it impossible to put gas in the car. We live in Rappahannock County at least an hour away from any dealers. I thought it would be impossible to get it fixed on a weekend, provided we even had enough gas to get to either Winchester or Charlottesville. My husband wanted to go to Charlottesville, but I was leaning toward Winchester (20 miles closer). Well, he won and we headed to Charlottesville. When we arrived, Tim was extremely nice and went out to take a look at the problem. He enlisted the help of Rae Morris and within ten minutes we were on our way, having purchased (for less than five dollars) a part that they installed in the parking lot. All of this without an appointment! Does this really happen anymore? Yes, and I am forever a fan of Brown Subaru service department. More

My very first experience with Brown Subaru and will definitely be a repeat customer. Thanks to the entire staff for making my new purchase a wonderful experience. definitely be a repeat customer. Thanks to the entire staff for making my new purchase a wonderful experience. More

On the basis of working with Jason in Finance, I would not purchase another car from this dealer under any circumstance. Upon my rejecting the dealer's extended maintenance plans, he became VERY condescen not purchase another car from this dealer under any circumstance. Upon my rejecting the dealer's extended maintenance plans, he became VERY condescending and rude. He should not be working in this line of work if this is how he operates. Simply the most terrible customer service I have ever received, anywhere. Do not go there! More

Shawn did a great job getting us the car we needed. He was very friendly and followed through with all the details to make the sale happen. I could have gone to another Subaru dealership that was closer was very friendly and followed through with all the details to make the sale happen. I could have gone to another Subaru dealership that was closer but decided to use Brown because I felt that Shawn would make sure we were happy with the vehicle. More

My wife had an accident because of a brain tumor and I needed to replace my car quickly; Leslie met with me, test drove various models; Outback was choice; care and compassion shown by Michael (Sales Mana needed to replace my car quickly; Leslie met with me, test drove various models; Outback was choice; care and compassion shown by Michael (Sales Manager) as well as Leslie because of wife's diagnosis...allowed for a loaner so would have transportation until my car could be made ready. The transaction was effortless, allowed trade of car that was scheduled for repair and took that responsibility out of my hands....everyone has done everything necessary to make this a pleasant and easy experience including Ned Galloway, the Business Manager. I have had great interactions with Brown for other transactions and service and am pleased to have the opportunity to use their services again....cannot say enough about how grateful we are to work with these people. More