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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

July 15, 2022

Always thorough and courteous and quick. So glad I chose Umansky for my new car purchase. More

by JA.CHACHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jul 16, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2022

As always, prompt service, no surprises, pleasant waiting area. You can count on Gail to see that your vehicle gets the needed attention and she will keep you updated on the progress. More

by JSHAEFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jul 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

July 15, 2022

Nice and professional , prompt service. Easy to work with as well as Scheduliing . Thanks a lot More

by DFWEISSOD
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Jul 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

July 14, 2022

I got in early;;;was seen immediately and work finished in Ca. an hour.Enjoyed the coffee More

by NOELANNE915
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Juan Lopez
Jul 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 14, 2022

Always efficient and professional. They communicate well about progress as the work is done and about options when problems arise. It's never fun to get your car worked on, but Umans More

by sandy36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Jul 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 13, 2022

Great and friendly service. (Darcey Serio) Pleasant waiting area with food. Service was timely. They told me how long it would take and it took less time. More

by peggyrice721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jul 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 15, 2022 -

peggyrice721 responded

Thanks again for great service.

July 12, 2022

Great service. My car was done on time. I have had no problems with the windshield replacement. More

by KENMCREYNLDS
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jul 13, 2022 -

Flow Subaru of Charlottesville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 11, 2022

Poor follow through from front desk to service shop communication in regards to state inspection being added for service and not being completed. More

by abennett
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Lopez
Jul 13, 2022 -

Flow Subaru of Charlottesville responded

Hi Abennett, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (434) 327-1141 and we will do our best to make this better.

July 11, 2022

I purchased a 2022 Outback in January 22 and was told by the salesman that my first oil change and rotation was free. When I took it in for service in July 22 I was told the service was $92.00 and the sales More

by kalishiloh323513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Vidal
Aug 02, 2022 -

Flow Subaru of Charlottesville responded

kalishiloh323513, It seems there was a mistake on our behalf. If we you were told you were getting the first oil change free, you should have. I just need some information from you to figure out what took place. Please email me your First and Last Name and who the salesperson was that sold you the vehicle at your earliest convenience. Thank you, George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

July 09, 2022

The ladies who arrived my vehicle at 07:30 in the morning were very polite. I was kept informed with the activity with my car. Definitely will recommend!! More

by BABBALUBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jul 10, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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