Flow Subaru of Charlottesville

I needed new transmission. .My Outback had to be towed to the dealership. Within several hours I heard from Chris a service advisor. I'm 74 and don't understand a lot about cars .My Outback had to be towed to the dealership. Within several hours I heard from Chris a service advisor. I'm 74 and don't understand a lot about cars but he called me everyday to let me know how things were going. I live 45 miles from this dealership but will drive there now for any oil changes or service...not only on my Outback but my Volvo, as well..The service was excellent. Communication was excellent. I felt they cared for me as a person. That meant a lot. More

Gail is very nice. Service seems good. Scheduling online was fine. So overall good, yeah Service seems good. Scheduling online was fine. So overall good, yeah More

Fast service, very nice people, delivered services well before promised time, prompt checkout it was the complete service experience! before promised time, prompt checkout it was the complete service experience! More

Service was excellent as expected. Always professional and on time with scheduling . Very happy overall. Always professional and on time with scheduling . Very happy overall. More

They are lucky to have Gail at their service front desk. Gail follows through with texts and calls keeping you up on the progress of your repair. Gail follows through with texts and calls keeping you up on the progress of your repair. More

Friendly staff, no excess charges, simple drop off, clean interior and multiple waiting rooms. Always a pleasure interior and multiple waiting rooms. Always a pleasure More

Great staff, was kept informed. Very polite, friendly and professional! Staff I had seen in the past remembered me, which is very nice! Very polite, friendly and professional! Staff I had seen in the past remembered me, which is very nice! More

I worked with Kevin through the whole process. This was my first time buying a car on my own so it was very stressful to say the least! He was there to assure me the whole way and answered ANY que This was my first time buying a car on my own so it was very stressful to say the least! He was there to assure me the whole way and answered ANY questions that I had along the way. I also had Kendrick help me out with all of the bank stuff. He was so reassuring as well. It was an all around great experience there! More

I worked with Josh we nice and helpful and was not not pushy in any way and gave me space to make my decision. It would be good if the dealership has had more technical info on the cars and a printout c pushy in any way and gave me space to make my decision. It would be good if the dealership has had more technical info on the cars and a printout comparing trim levels etc, All and All , good experience. Thanks More

They do great work and actually give fair quotes. Would love more snacks though, the snack section has been lacking recently. Would love more snacks though, the snack section has been lacking recently. More