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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

May 25, 2022

I was treated kindly and professionally for the entire visit, and got excellent advice as well. More

by LEONAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

May 24, 2022

They damaged my vehicle doing an oil change, and I have still not received compensation when they admitted fault. More

by brandonbow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Alphin, Darcey Serio, Chris Stonecipher
May 24, 2022

The service manager was very professional, thorough and honest. We do appreciate their integrity. They have gained our trust. More

by ERICGRV
Recommend Dealer
Yes
Employees Worked With
Juan Lopez. 5 stars
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 24, 2022

Good. Was offered a complimentary car wash, but when car delivered, it seemed that did not happen. More

by MIDDLETONLESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (901) 312-6191 and we will do our best to make this better.

May 23, 2022

Darcy is wonderful and very organized. Service was good. Detailer cut the leather seat on driverside so not happy! More

by DBOWER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 21, 2022

I was very pleased at the level of customer care provided. I will be back. More

by KATBRUMBA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 20, 2022

I visited This dealership first and had feelers out to 6 other Subaru dealers in Northern Virginia- this Umabshy dealership was the most impressive with customer service and follow-up of all— went the extra More

by dkm15a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Rick McCormack, Josh Calaway
May 21, 2022 -

Flow Subaru of Charlottesville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

May 19, 2022

I am new to the area although I am a long time Subaru owner. Service was provided promptly, faster than expected. Employees were friendly and helpful. Thank you. More

by jam22205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry but I am new and do not recall names.
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 19, 2022

Very fast service waiting on my car, in/out in about one hour. They even did a complimentary car wash. They do try to up sale you on services that are not Subaru required. More

by RICHAR4403
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the names, the provided portraits are too small and not zoomable to see on this platform.
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 18, 2022

I am always impressed with the service at Umansky. They answered all of my questions ahead of time, and once I was there, the waiting area was clean and well stocked. My car was serviced quickly and p More

by MHANSEN88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs, Cesar Vidal, Josh Kegley, Rae Morris, Chase Koehler, Quincey Davis, Chris Stonecipher, Aidan McCauley, Cristian Menjivar, James "Cody" Marrs
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

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