Flow Subaru of Charlottesville

The service department seems well organized and very friendly. The issue(s) with my car during this visit were addressed quickly and efficiently. Additional maintenance items were identified and explai friendly. The issue(s) with my car during this visit were addressed quickly and efficiently. Additional maintenance items were identified and explained thoroughly. Also, the digital communication (text system) works very well! More

This dealership is better than 'Good. ' Service advisors are friendly and know the automotive business. the premises are welcoming and friendly. The Shuttle Service is well-run and staff ' Service advisors are friendly and know the automotive business. the premises are welcoming and friendly. The Shuttle Service is well-run and staffed. My 'downside' was that I needed to have one tire shaved and replaced and it took two months and a couple of reminder calls for that to happen. More

Gail was extremely helpful in explaining my bill and showing me what to show Auto Zone where I had purchased my battery. Subaru had tested it and it showed the deficiency of the battery. Since I purchas showing me what to show Auto Zone where I had purchased my battery. Subaru had tested it and it showed the deficiency of the battery. Since I purchased the battery last September and I had the receipt, Gail encouraged me to go back to Auto Zone and get a new battery. I did as Gail suggested and Subaru's test results were accepted and I got a new battery. Thank you Gale! More

excellent service with my tranny repair last week. fair treatment by this dealer and staff was much appreciated. will keep me coming back. fair treatment by this dealer and staff was much appreciated. will keep me coming back. More

Had a great service experience (as always). Write up was fast and uncomplicated thanks to Gail Wyatt at the service desk. Work was performed quickly and efficiently by Jeremy. A very nice servi Write up was fast and uncomplicated thanks to Gail Wyatt at the service desk. Work was performed quickly and efficiently by Jeremy. A very nice service environment. I've been a customer for years. Alway great talking with Rae. More

Have always taken my car in for service, from the time I bought it new at the dealership. Have always been happy with the care they have given my car. Darcy Serio has away of explaining to me in a way tha bought it new at the dealership. Have always been happy with the care they have given my car. Darcy Serio has away of explaining to me in a way that I understand. when something may need to be replaced or looked closer into. Have complete confidence and trust in her and the service department. When my car needs service. I have to take a day off from work to have it done. That's without pay. That is how confident I am in Darcy and the service department. More

Werner was great! !! He deserves 10 Stars!!!!! Excellent communication and politeness. Very pleased with the buying experience!!!! !! He deserves 10 Stars!!!!! Excellent communication and politeness. Very pleased with the buying experience!!!! More

Darcey Serio in the service department is top-notch. My Crosstrek with less than 10,000 miles needed a new transmission and she went above and beyond to make that happen. My Crosstrek with less than 10,000 miles needed a new transmission and she went above and beyond to make that happen. More

The dealership has always been good, but I'm really disappointed after my most recent visit with Subaru as my car is only two years old, but the sunroof now makes a horrible sound when driving if the w disappointed after my most recent visit with Subaru as my car is only two years old, but the sunroof now makes a horrible sound when driving if the windows are open and the sunroof closed; I was informed I could pay to replace. Also, I learned there is an electrical short in the panel that controls the map lights, specifically, the driver's side map light that results in the light not shining as bright and intermittently not turning on at all. I could also pay to replace, but how this isn't covered in a car that is only two years old is beyond me. Finally, there is an audible rattle that just started after my 60,000 mile inspection that requires significant labor charges to find source. Again, not necessarily a reflection on the service provided by Umansky, but nonetheless, the above makes it hard to write a good response. This should be a nice car and require little maintenance at this time. More

Quick,clean and well-priced. Umansky is the best. I would always use them for jobs big or small. Umansky is the best. I would always use them for jobs big or small. More