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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

April 05, 2022

PURCHASED 2ND CAR DUE TO THE GAS PRICE INCREASE EVERYONE I DEALT WITH AT SUBARU WERE AWESOME, FRIENDLY, AND THOROUGH COULD NOT HAVE HAD A BETTER BUNCH OF EMPLOYEE'S WORKED WITH SALES PERSON LESLEE PARSONS More

by RBENSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TOM ZITO, LESLEE PARSONS, Josh Calaway
Apr 07, 2022 -

Flow Subaru of Charlottesville responded

Hi Rbenson, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.

April 05, 2022

Work was done so promptly and thoroughly. Chris handled everything with professionalism. Thanks to all. More

by k.leebuford@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Apr 07, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2022

I am so grateful for this dealership! I went in to get a diagnostic done and they were able to fix multiple issues on my car the same day. My service advisor was direct, easy to talk to, More

by KEOD86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Apr 06, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 03, 2022

Took my Outback in with a battery/charging issue which was diagnosed as a bad battery. Thankfully, it was in warranty and was replaced in reasonable time with no charges. More

by HLBMAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Apr 06, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 03, 2022

On April 2, just a week after service (March 23) which included a multi-point inspection showing the battery checked okay, my car would not start. AAA only had to take one look at the battery to know it More

by KVOLQUARDSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Stonecipher
Apr 25, 2022 -

Flow Subaru of Charlottesville responded

KVOLQUARDSEN, We hate to hear you had anything less than an extraordinary experience here at Umansky Subaru. While we strive to catch everything that is going on with a guest's vehicle; we are human and do make mistakes. In this particular instance, it definitely looks like we failed you by not noticing the battery was leaking. I can assure you, that does not typically happen. We appreciate your review and we will remind everyone to do their best in making sure they check everything over 100% of the time. If you ever need anything else, please do not hesitate to reach out to us. We appreciate your time and your business. George Alphin Service Director galphin@umanskysubaru.com 434-327-1141

April 02, 2022

We’ll served, efficient, thoughtful, good product, responsive and all good stuff for a dealership More

by buckmiller1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Apr 05, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 02, 2022

It was a great sales experience. I got a great deal on my trade and ordered the exact car I wanted. It came in within days of when I was originally told it would be there. A very qu More

by ESKAMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Apr 05, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 02, 2022

Was a great experience, not pushy, took time to let my wife and I talk. paid a bit more than I had planned, but very happy with the truck! More

by wrenchal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Werner Wyss, Kevin Chisholm, Josh Calaway
Apr 05, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 01, 2022

Jeremy is the best! I always know that I can rely on him to take care of my crosstrek. More

by HAWJNW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Williams , Chase Koehler
Apr 06, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! Safe travels!

April 01, 2022

Great customer service: quick and efficient. Very friendly and helpful. Love the quiet room so I can work while waiting. More

by LOISHOLDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Apr 05, 2022 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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