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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

April 06, 2022

The place to go for all your Subaru needs. They have a great service team! More

by s_paul_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Apr 08, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 06, 2022

Always satisfied with the service done on my vehicle and the staff is always friendly and accommodating More

by SUSIE.SCHREIBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Apr 08, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

April 06, 2022

Excellent Service from Chris -- who was our service technician. He told us we didn't need all the service we had requested done, savings us money. He explained what they found needed to be done and why More

by ivywoodsdr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Apr 08, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2022

Attentive, courteous and efficient. Great follow-up and intermediate conversations while the maintenance continues. Thanks.!! More

by jcnoetzel
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Apr 08, 2022 -

Flow Subaru of Charlottesville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2022

They serviced my car efficiently and took care of everything while I waited in a quiet room. Pleased. More

by MARYPORTER0905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Apr 08, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 05, 2022

PURCHASED 2ND CAR DUE TO THE GAS PRICE INCREASE EVERYONE I DEALT WITH AT SUBARU WERE AWESOME, FRIENDLY, AND THOROUGH COULD NOT HAVE HAD A BETTER BUNCH OF EMPLOYEE'S WORKED WITH SALES PERSON LESLEE PARSONS More

by RBENSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TOM ZITO, LESLEE PARSONS, Josh Calaway
Apr 07, 2022 -

Flow Subaru of Charlottesville responded

Hi Rbenson, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.

April 05, 2022

Work was done so promptly and thoroughly. Chris handled everything with professionalism. Thanks to all. More

by k.leebuford@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Apr 07, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2022

I am so grateful for this dealership! I went in to get a diagnostic done and they were able to fix multiple issues on my car the same day. My service advisor was direct, easy to talk to, More

by KEOD86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Apr 06, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 03, 2022

Took my Outback in with a battery/charging issue which was diagnosed as a bad battery. Thankfully, it was in warranty and was replaced in reasonable time with no charges. More

by HLBMAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Apr 06, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 03, 2022

On April 2, just a week after service (March 23) which included a multi-point inspection showing the battery checked okay, my car would not start. AAA only had to take one look at the battery to know it More

by KVOLQUARDSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Stonecipher
Apr 25, 2022 -

Flow Subaru of Charlottesville responded

KVOLQUARDSEN, We hate to hear you had anything less than an extraordinary experience here at Umansky Subaru. While we strive to catch everything that is going on with a guest's vehicle; we are human and do make mistakes. In this particular instance, it definitely looks like we failed you by not noticing the battery was leaking. I can assure you, that does not typically happen. We appreciate your review and we will remind everyone to do their best in making sure they check everything over 100% of the time. If you ever need anything else, please do not hesitate to reach out to us. We appreciate your time and your business. George Alphin Service Director galphin@umanskysubaru.com 434-327-1141

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