
Flow Subaru of Charlottesville
Charlottesville, VA
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Everything was great except for the complimentary hand wash - the windows had a grey film on them and I had to pay for a wash to get the car clean. Also, there was grease smeared on my door jamb. wash - the windows had a grey film on them and I had to pay for a wash to get the car clean. Also, there was grease smeared on my door jamb. More
From beginning to end the personnel whom I interacted with were courteous and kept me informed of status. Waiting area and bathroom were clean. A customer complained about volume of TV and within minut with were courteous and kept me informed of status. Waiting area and bathroom were clean. A customer complained about volume of TV and within minutes a representative adjusted it. He apologized but also explained that it was set so elderly customers could hear. That was appreciated as we had a wide range of ages in waiting area. It was a pleasant experience even though I had expected it not to be. More
Easy drop off and quick service. No complications and they ensured the problem was fixed with a thorough test drive before letting me know it was ready. Staff are always very court No complications and they ensured the problem was fixed with a thorough test drive before letting me know it was ready. Staff are always very courteous as well. More
I was pleased with the work that was done to give me the four new tires and checking the pressure sensors. After having the flat earlier that morning I was glad the dealership had 4 matching tires to get do four new tires and checking the pressure sensors. After having the flat earlier that morning I was glad the dealership had 4 matching tires to get done that same day. I appreciate all their help and completed work. More
My 60,000 mile service and state inspection went well. I was very grateful for a loaner car so I could continue with my normal activities. When I picked up the car there was a minor "system display" err I was very grateful for a loaner car so I could continue with my normal activities. When I picked up the car there was a minor "system display" error, but I was able to turn around and get that fixed quickly before the shop closed. Everyone at Umansky Subaru service is professional and helpful and I will be a customer for the life of my car. More