Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Flow Subaru of Charlottesville
Charlottesville, VA
1,837 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,837 reviews
Verified Customer
March 13, 2022
The gentleman (can’t remember his name) was very nice and professional. I had a good experience even though I paid for more services than I expected too. professional. I had a good experience even though I paid for more services than I expected too. More
by B2K2V
Employees Worked With
Chase Koehler
March 12, 2022
Chris was very helpful keeping me updated on progress and asking pertinent questions while I waited. Offers of snacks and water by a friendly staff member were appreciated. asking pertinent questions while I waited. Offers of snacks and water by a friendly staff member were appreciated. More
by SOFARSOGOO1
Employees Worked With
Chris Stonecipher
March 12, 2022
I have been taking my cars here for services for years and never have any problem with its service or staffs. Staffs are always courteous and professional and helpful as well. Highly recommend anyone to t and never have any problem with its service or staffs. Staffs are always courteous and professional and helpful as well. Highly recommend anyone to take their car here for service. More
by WILL
Employees Worked With
Gail Wyatt
March 11, 2022
The Sales Department needs a tune up. I asked for a copy of the contract featuring the 500 deposit and was told that I would receive an email. I did not. I called and was told again th I asked for a copy of the contract featuring the 500 deposit and was told that I would receive an email. I did not. I called and was told again that it would be sent. It was not, it took weeks to get the document. I spoke with Troy and he sent it to me. I was belittled for not choosing to get the poly coating. When I was notified that the car had arrived I called to make sure that we had the same price in mind. The number was $600 more according to Patrick and after some "research" he discovered that the difference was my forgoing the pc. Upon writing the check I was asked if I had already provided any money (wouldn't they know that already?). The guy did the math in his head and gave a number that was $5,000 less (instead of $500) ! I looked puzzled and he turned the BOS around and said oh no this is the number. I asked on Next Door what people's experiences were with US and it was either good or terrible, more the later than the former. There is a trust issue in the community. PS I was asked to sign off on the car before I had a chance to look it over. I had to insist that Patrick bring it around so I could take a look. I went over the add ons line by line. He seemed perturbed. It was not a pleasant experience at all. More
by PPS3993
Employees Worked With
Troy Darnell, Patrick Gehman, Josh Calaway
March 11, 2022
Even though it took several weeks for my car to come in, they called regularly to keep me up to date. Vehicle arrived early and they had may paperwork ready to go by the time I arrived to take delivery. they called regularly to keep me up to date. Vehicle arrived early and they had may paperwork ready to go by the time I arrived to take delivery. More
by jnd001
Employees Worked With
Josh Musselman
March 10, 2022
Working with Chris was an absolute pleasure. He was highly responsive and knowledgeable. Thank you as well for the loaner car. It was a great experience from start to finish. He was highly responsive and knowledgeable. Thank you as well for the loaner car. It was a great experience from start to finish. More
by JWILKBOOKS
Employees Worked With
Chris Stonecipher
March 10, 2022
Chris was a WONDERFUL Service Technician. I had mistakenly had servicing done on my car at a non subaru shop. They used the wrong transmission fluid and killed my transmission, in addition th I had mistakenly had servicing done on my car at a non subaru shop. They used the wrong transmission fluid and killed my transmission, in addition the tow truck did damage to my car towing it. Chris went out of his way to help me understand the problems so that I could get everything fixed and my Subaru back on the streets again. I will ALWAYS go to Subaru for Servicing in the future. More
by BLAINE.BUTLER
Employees Worked With
Chris Stonecipher
