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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

February 26, 2022

Courteous, prompt, competent and they were able to accommodate my calendar. I will contue using their service. More

by harryholsinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 28, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 26, 2022

The sales experience was fantastic! Being a buyer from out of state, I put my trust in them and they exceeded my expectations. They were able to locate a vehicle for me that was exactly More

by RJFISCHERJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Kim, Chase Koehler, Josh Calaway
Feb 28, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 25, 2022

They take good care of my car and me what ever I need. They help me with little problems at no charge when they just show me how to work things that I don't understand in the new things in my forester. More

by MDULING555
Recommend Dealer
Yes
Employees Worked With
Tina Gillespie, Darcey Serio, Gail Wyatt
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 25, 2022

The service department really puts in effort to make sure you are taken care of. My most recent visit was a great! More

by Forrester 4 fun
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Feb 27, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2022

Rear hatch issues again, which drains the battery and required a jump. Dealership said they don’t know what causes it, but they don’t seem to want to conduct the test required to figure it out. Intern More

by EBREVING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Wyatt
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

EBREVING, We hate to hear that you did not receive extraordinary service during your recent visit at Umansky Subaru. Unfortunately, in your situation; without being able to witness the concern while its is here we can not diagnose or recommend repairs. Speaking on behalf of Subaru, I can assure if we can see it failing we can diagnose the problem and rectify the situation regardless of the incurred cost. If your concern persist please stop by so we can verify failure or provide video of failure if it is safe to do so. If you need anything please do not hesitate to reach out. Thank you for your time and your business. George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

Feb 24, 2022 -

EBREVING responded

Your service personnel were great George. The vehicle was brought in with the rear hatch not working. Your team said there were so many modules that it would be hard to find the problem. As much of this issue is found on the internet, I would think Subaru would have an idea of it’s cause.

February 24, 2022

They are so good about reminding me of service times. They are prompt, friendly and very professional. Would definitely recommend Umansky Subaru!! More

by PGCOLDEWEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for the recommendation, and have an amazing day!

February 24, 2022

Umansky is fortunate to have Gail Wyatt as an employee. She is efficient and helpful. I feel as if she is family rather than just an employee of Umansky. She is always there to ensure my needs are met. More

by Barbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi Barbie, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2022

Great service! Friendly and quick. I always have a great experience with Chase. There was even someone who passed out water and snacks in the waiting room this time More

by klfreshwater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler, Chris Stonecipher
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 24, 2022

They are very professional, knowledgeable and very helpful.It is pleasant atmosphere and nice to deal with staff. More

by DAVOR.PAVLIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Musselman
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2022

Easy process, everyone was courteous and professional. Our Salesman, Josh, called weekly with updates regarding our ordered Forrester. More

by hawk.i2806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Josh Calaway, Josh Musselman
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

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