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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

February 24, 2022

They are so good about reminding me of service times. They are prompt, friendly and very professional. Would definitely recommend Umansky Subaru!! More

by PGCOLDEWEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for the recommendation, and have an amazing day!

February 24, 2022

Umansky is fortunate to have Gail Wyatt as an employee. She is efficient and helpful. I feel as if she is family rather than just an employee of Umansky. She is always there to ensure my needs are met. More

by Barbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi Barbie, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2022

Great service! Friendly and quick. I always have a great experience with Chase. There was even someone who passed out water and snacks in the waiting room this time More

by klfreshwater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler, Chris Stonecipher
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 24, 2022

They are very professional, knowledgeable and very helpful.It is pleasant atmosphere and nice to deal with staff. More

by DAVOR.PAVLIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Musselman
Feb 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2022

Easy process, everyone was courteous and professional. Our Salesman, Josh, called weekly with updates regarding our ordered Forrester. More

by hawk.i2806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Josh Calaway, Josh Musselman
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

February 23, 2022

Very pleased with Chris. He was professional and explained what was done on my subaru and what I might expect in the future. Thank you for good sevice. More

by jawsmith47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2022

Very kind, professional staff in sakes and in service- would come back and buy another vehicle from Umansky More

by LEWSQUASHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler, Chris Stonecipher
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 22, 2022

pretty thorough but they didn’t diagnose the ticking sound or offer a way to fix it. More

by APENCELANCTOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Feb 22, 2022 -

Flow Subaru of Charlottesville responded

Apencelanctot, Thank you for taking the time to leave us a review! We appreciate the feedback as it helps us improve the experience we aim to offer here at Umansky Subaru. I do apologize that you feel like your full concerns weren't met. With the ticking noise you have, and being a quart low on oil, our first step would still be changing the oil. After that, if the concern persist, we would them begin looking at the internal cause. A lot of times it is as simple as just making sure oil level is correct. If you would like us to proceed with that, please do not hesitate to let us know. Our goal is to provide each and ever customer with a pleasant experience and a vehicle that operates as designed. Thank you for your time and for your business! George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

February 22, 2022

Had great service on my service day fast and easy , but I got called a few days later and a lady basically told me I refused a service that I didn’t refuse and kept telling me I was Confused More

by kelseyjohnson032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 22, 2022

I had a great experience here recently with my service. It was fast and easy and the price was extremely fair. More

by ERIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 24, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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