
Flow Subaru of Charlottesville
Charlottesville, VA
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They gave me excellent service. Provided me with coffee and snacks in a comfortable waiting room. There was also shuttle available Provided me with coffee and snacks in a comfortable waiting room. There was also shuttle available More
Oil change was good Free tire rotation and car wash. Was one of 2 people in the waiting room. Took about 2 hours Car is driving well and clean be on the outside Was one of 2 people in the waiting room. Took about 2 hours Car is driving well and clean be on the outside More
Although we recommend this dealer, they were not forthright about our trade-in pay-off. Although the deal included pay-off of our existing loan, which we were happy about, they failed to inform us forthright about our trade-in pay-off. Although the deal included pay-off of our existing loan, which we were happy about, they failed to inform us of how long the pay-off would take. So, here it is, three weeks later and we keep getting nastygrams from our loan provider that we are delinquent. If they had at least informed us it could take a few weeks for the pay-off to be processed, we would have made one last payment to keep the loan current. As it stands, we may have a ding against our credit for their negligence. More
Enjoyed the quick and speedy service. Reception was very knowledgeable. I also enjoy being able to drive right into the service station. Reception was very knowledgeable. I also enjoy being able to drive right into the service station. More
There was great effort to address my issues. Communication was timely, clear and thorough. The service manager, Gail, was a pleasure to work with. Communication was timely, clear and thorough. The service manager, Gail, was a pleasure to work with. More