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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

February 18, 2022

Very pleasant to work with and the service department does their best to please their customers. More

by BARBARA68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (his text didn't give his last name), Darcey Serio
Feb 21, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 18, 2022

They gave me excellent service. Provided me with coffee and snacks in a comfortable waiting room. There was also shuttle available More

by truckdriver.rr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chris Stonecipher, Kelli Sims
Feb 21, 2022 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 17, 2022

Oil change was good Free tire rotation and car wash. Was one of 2 people in the waiting room. Took about 2 hours Car is driving well and clean be on the outside More

by BECKYKELLER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Michael
Feb 19, 2022 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2022

Speedy, informative and respectful service and personalized delivery of snacks and water while I waited! More

by SERENEWOODS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2022

Top notch attention to detail and fast work. Liked getting car washed. It was quick and easy. More

by 1marynewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember the name
Feb 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 16, 2022

Although we recommend this dealer, they were not forthright about our trade-in pay-off. Although the deal included pay-off of our existing loan, which we were happy about, they failed to inform us More

by baron1088
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shields, Quincey Davis
Feb 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon. Take care!

February 16, 2022

Chris was incredibly helpful, honest and friendly. Appreciated his thoughtfulness in regards to what services my car needed. More

by GKidd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Feb 17, 2022 -

Flow Subaru of Charlottesville responded

Hi! We're so happy Chris able to help you out! We hope you continue to choose us for all your automotive needs! Take care!

February 16, 2022

Quick, efficient and courteous- all one could ask for from the service department. Enjoy working with Umansky More

by JGIARLA8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Feb 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, your satisfaction is our top priority. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 16, 2022

Enjoyed the quick and speedy service. Reception was very knowledgeable. I also enjoy being able to drive right into the service station. More

by JNH9SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

February 16, 2022

There was great effort to address my issues. Communication was timely, clear and thorough. The service manager, Gail, was a pleasure to work with. More

by RHGJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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