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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

February 08, 2022

Very responsive, quick service. Accommodating to me schedule for drop off and pick up. Best of all they washed my car after service!! More

by KDR5S.KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 10, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

February 08, 2022

My advisor Darcey was very pleasant and helpful. My car feels like it drives so much better now. More

by TRACHEL88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Aaron Childs
Feb 10, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 08, 2022

Excellent work. Finished before promised. Good advice re future tire purchase. I will be back. More

by wrightmtn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Feb 10, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2022

Friendly and communicative service advisor, did not pressure us with any unnecessary services or add-ons. Chase explained all work and charges carefully and took good care of our car, quickly schedulin More

by MATTSZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 10, 2022 -

Flow Subaru of Charlottesville responded

Hi Mattsz, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 07, 2022

Umansky makes the process of getting your vehicle serviced about as painless and efficient as possible. More

by MEGANHEADLEY06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Feb 09, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 07, 2022

Everyone was very kind and professional. I was frustrated that no solution was found but the staff was sympathetic and did a great job explaining how things worked. I wasn't made to feel like I had to defend More

by ALEXANDRAP0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Chase Koehler
Feb 09, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are so disappointed to learn of this situation you have described. Please contact our Manager at (901) 312-6191 so that we may ensure your experiences with our dealership are more pleasant moving forward.

February 07, 2022

I was overall very pleased with my experience at Umansky. Quincy was very helpful in listening to what I wanted in a car. He showed me around and was very patient while I tried different vehicles. Due to sch More

by tabitha.daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WERNER WYSS, Kendrick Hawkins, Quincey Davis, Josh Calaway, Kelli Sims
Feb 09, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2022

Darcey Serio was very pleasant to work with, and she kept me informed every step of the way. I like being able to text back and forth rather than dealing with phone calls. She always responded quickly. More

by JCANGIALOSI246
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 09, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

February 07, 2022

Everyone is always helpful and friendly. Good follow up and keep me informed. Blah blah blah More

by BMSHAHAZAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 09, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 04, 2022

Quick turnaround on my trip there for routine service. 'Could not be happier. Plus getting a car wash is fantastic! More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 07, 2022 -

Flow Subaru of Charlottesville responded

Hello Ken, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

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