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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

January 26, 2022

We always have great service at Umansky! The staff is super friendly and knowledgeable! We would dream of taking our car anywhere else! More

by BOXERJAM8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler
Jan 28, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2022

I dealt with all three service managers, Gail, Doreen and Chance and all were helpful and considerate. More

by MAGGIE.HOOVER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jan 28, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 26, 2022

I was greeted promptly, waited safely in the waiting area and was contacted regularly as to the progress of my car service. They even made time to do my car inspection which was not on the schedule. More

by Dana's Second Forester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Jan 29, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 25, 2022

The tech was knowledgeable and the dealership went out of their way to cover my first battery change More

by ALEXMCMANN809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Jan 28, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 23, 2022

The service coordinator (Gail Wyatt) is a very skilled customer service person. She works hard to understand the problems you are discussing and work with you to get things resolved. She does great follow More

by DLWALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jan 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 22, 2022

Dealer associates trying hard to fix “eyesight” problem I’ve had for three years. Only time and more visits will tell if my problem will be solved. More

by RALEWIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jan 24, 2022 -

Flow Subaru of Charlottesville responded

Hello Ralewic, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 22, 2022

I have always had amazing customer service! Scheduling online is very easy. Appointment times are prompt and service provided is always ezcellent. More

by srt4d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jan 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2022

This was the second time I've come into Umansky Subaru, and worked with Dave Harner both times. He was fantastic, always asking if I needed anything, water or snacks. He made sure I was comfortable, and li More

by datanethers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harner
Jan 25, 2022 -

Flow Subaru of Charlottesville responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experiences with Dave. Have a great day!

January 21, 2022

This service center is great. This was a basic oil change and state inspection, but they had me in and out in no time, the work was great and the communication was clear. I have been going here for ye More

by JCW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jan 25, 2022 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the service team here at Umansky Subaru of Charlottesville! We sincerely value your continued business, and look forward to your next visit!

January 21, 2022

Always smooth process. Informative updates and timely completion. Friendly and helpful staff. Always leave with a clean car too! More

by ERIK.HATCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Jan 25, 2022 -

Flow Subaru of Charlottesville responded

We are pleased to hear you are consistently provided with quality service! Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for your automotive needs!

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