Flow Subaru of Charlottesville

I was able to make an appointment online and when I dropped off my Outback I asked for it to be ready in 1 1/2 hours, and it was ready. Chris kept me updated by texts. I was very pleased with the servi dropped off my Outback I asked for it to be ready in 1 1/2 hours, and it was ready. Chris kept me updated by texts. I was very pleased with the service Chris provided More

Umansky was able to provide me with a complimentary loaner and provided quick service. very accommodating! loaner and provided quick service. very accommodating! More

I was again very impressed with Umansky Subaru's organization and its people --- the only hitch with this visit was that I had an appointment at 9am, and when I checked in, it was estimated that the organization and its people --- the only hitch with this visit was that I had an appointment at 9am, and when I checked in, it was estimated that the time to complete was 2 hours (I was waiting in their small waiting room). That was no problem. But when after 45 minutes I went outside to stretch my legs, thinking I was almost halfway, I found my vehicle had not yet been moved. I texted my service rep, Gail, about it . Within a few minutes, she texted back that it was 'in the shop now'. And it was. But it took another 2 hours to complete. More

It was a great experience. The staff was very helpful and efficient. All of my questions were answered and the car was finished when promised. and efficient. All of my questions were answered and the car was finished when promised. More

Excellent experience - quick intake, great service. Would have been a five if someone had reset my reminder system. Keep getting messages that I need to take it back. Could reset a couple but need t Would have been a five if someone had reset my reminder system. Keep getting messages that I need to take it back. Could reset a couple but need to take it in to reset two others. More

Great dealership. Lots of follow up and I felt very valued! I will do business with them again. valued! I will do business with them again. More

We were pleased with the service and help we received from Bob Smith on New Year's Eve. Although we showed up prepared to purchase a three-year-old Subaru from him, we actually bought a used BMW that som from Bob Smith on New Year's Eve. Although we showed up prepared to purchase a three-year-old Subaru from him, we actually bought a used BMW that someone traded in the day before. Bob and the other staff we met that day were wonderful and honest. Since we purchased the car from you, it's mostly been in my driveway because of all the snow and ice that we got directly after! So, thanks to Umansky and Bob Smith. We'll be sure to recommend you to all our friends. More

Extremely friendly staff; comfortable waiting area while service was being performed; good coffee machine; excellent experience overall. service was being performed; good coffee machine; excellent experience overall. More

Excellent from start to finish! The scheduling was fast, and the inspection and service was quick. and the inspection and service was quick. More

There isn’t clear discernment between what work is recommended and what work is necessary. Though I always make an appointment, often my vehicle isn’t ready by the agreed upon completion time. recommended and what work is necessary. Though I always make an appointment, often my vehicle isn’t ready by the agreed upon completion time. More