Flow Subaru of Charlottesville

Great Service on MOST of my visit however I asked that the tires be rotated and was told that was included in this visit. According to a recent email from you it said "It is time to have your tires rotate the tires be rotated and was told that was included in this visit. According to a recent email from you it said "It is time to have your tires rotated" If they were not rotated than I was told a false communication. More

On time. Polite. Competent. Helpful. Coffee and snacks makes the time go by more pleasantly. Good follow up. makes the time go by more pleasantly. Good follow up. More

The personnel at Umansky are the best. They take time to ensure that the customer understands the car on delivery. The additionally follow up to ask if there are any questions. I give them a thumbs up. ensure that the customer understands the car on delivery. The additionally follow up to ask if there are any questions. I give them a thumbs up. More

Professional, polite, knowledgeable. They recognized my need to return to work as a Nurse, & did a quality timely job on my Forester Touring. A win win all around. need to return to work as a Nurse, & did a quality timely job on my Forester Touring. A win win all around. More

great job. No problems. No red flags. Clean facility and nice to have an option for a masked waiting room. and nice to have an option for a masked waiting room. More

I was able to make an appointment online and when I dropped off my Outback I asked for it to be ready in 1 1/2 hours, and it was ready. Chris kept me updated by texts. I was very pleased with the servi dropped off my Outback I asked for it to be ready in 1 1/2 hours, and it was ready. Chris kept me updated by texts. I was very pleased with the service Chris provided More

Umansky was able to provide me with a complimentary loaner and provided quick service. very accommodating! loaner and provided quick service. very accommodating! More

I was again very impressed with Umansky Subaru's organization and its people --- the only hitch with this visit was that I had an appointment at 9am, and when I checked in, it was estimated that the organization and its people --- the only hitch with this visit was that I had an appointment at 9am, and when I checked in, it was estimated that the time to complete was 2 hours (I was waiting in their small waiting room). That was no problem. But when after 45 minutes I went outside to stretch my legs, thinking I was almost halfway, I found my vehicle had not yet been moved. I texted my service rep, Gail, about it . Within a few minutes, she texted back that it was 'in the shop now'. And it was. But it took another 2 hours to complete. More

It was a great experience. The staff was very helpful and efficient. All of my questions were answered and the car was finished when promised. and efficient. All of my questions were answered and the car was finished when promised. More

Excellent experience - quick intake, great service. Would have been a five if someone had reset my reminder system. Keep getting messages that I need to take it back. Could reset a couple but need t Would have been a five if someone had reset my reminder system. Keep getting messages that I need to take it back. Could reset a couple but need to take it in to reset two others. More