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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

January 11, 2022

Great dealership. Lots of follow up and I felt very valued! I will do business with them again. More

by helentdunn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Werner Wyss, Kendrick Hawkins
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your positive comments about Umansky Subaru of Charlottesville! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 11, 2022

We were pleased with the service and help we received from Bob Smith on New Year's Eve. Although we showed up prepared to purchase a three-year-old Subaru from him, we actually bought a used BMW that som More

by robin.rockwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Smith
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 11, 2022

Extremely friendly staff; comfortable waiting area while service was being performed; good coffee machine; excellent experience overall. More

by jnmcu77
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2022

Excellent from start to finish! The scheduling was fast, and the inspection and service was quick. More

by RUSTY40
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2022

There isn’t clear discernment between what work is recommended and what work is necessary. Though I always make an appointment, often my vehicle isn’t ready by the agreed upon completion time. More

by JANIE.C.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcey Serio, Gail Wyatt, Chris Stonecipher
Jan 12, 2022 -

Flow Subaru of Charlottesville responded

Janir.C.Williams, We hate to hear your recent service visit was anything less that extraordinary. We pride ourselves on integrity and honesty with each and every patron of our dealership. In your instance, it looks like we may have failed and hopefully we can rectify that. We would like to hear more about your concern. Please reach out to us at your convenience. Thank you for your time and your continued business! George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

January 11, 2022

They answer all my questions. Check out all concerns. And shuttle driver Stanley is wonderful. Darcy is understanding & efficient & is a wealth of info. One tech showed me how to replace a windshield wiper s More

by AADANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley, shuttle driver, Darcey Serio
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi Aadann, thank you so much for your positive comments about Umansky Subaru of Charlottesville! We hope you continue to choose us for all your automotive needs! Take care!

January 11, 2022

Excellent customer service! Chris in the Service Department was top-notch! Very organized and efficiant. More

by STOKESJULIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Jan 15, 2022 -

STOKESJULIANO responded

Thank you! You all have a great team :)

January 11, 2022

Instant service with caring staff. If you have a question, they are easy to talk to. More

by ckellerk00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2022

Customer service was much better than my previous experiences. My only complaint is the time estimates are WAY off, but it doesn't really bother me since I just go to breweries in the meantime. More

by nfamousoneuhb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 10, 2022

Best experience I have ever had buying a new car - and I have bought in at least five different states / dealerships. More

by elsa0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Used Car Manager (sorry I forgot his name), Kevin Chisholm, Josh Calaway, Josh Musselman
Jan 15, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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