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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,835 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

December 01, 2021

Received a quick appointment to complete a past due service. Dealer completed the 30K service with a complimentary wash and vacuum. The loaner car was helpful while my car was not available. Also repla More

by SIMON JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Gillespie, Darcey Serio, Josh Calaway
Dec 03, 2021 -

Flow Subaru of Charlottesville responded

Hello Simon, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2021

From the moment we drove into the Umansky Ser ice Center and spoke with Chris to the time our vehicle was ready we had terrific service!! Thank you for keeping our vehicle running great! More

by UBASICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Dec 03, 2021 -

Flow Subaru of Charlottesville responded

Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2021

Service manager and department were great and responsive to my needs. Positive experience all around. More

by DJHARRIS112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Alphin, Darcey Serio
Dec 03, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 29, 2021

Very pleasant environment. Chris was very friendly and offered a car wash after service and didn't wait very long for service. More

by ATPJNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2021

Yet again another top-notch service provided by Umansky - always very friendly and they go out of their way to ensure customers are completely satisfied! More

by Paul A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership!

November 27, 2021

Quincey helped me through every step of building my new car and kept me posted on its arrival. He taught me a lot about the new car and has continued to call and ask whether there is anything else I need More

by anneddins
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Kendrick Hawkins, Quincey Davis
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

November 27, 2021

The service was excellent. Employees always courteous and helpful. The service was completed on time. Love having the car washed as a complimentary service. Best regards, Maya Drake More

by MAYALAUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2021

Great staff. Great service. I take my Tacoma here because the the staff and service is the best I’ve ever had. We also just bought an Outback Wilderness from then. More

by CCARSONPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! Safe travels!

November 26, 2021

Went in for a state inspection on my 2005 Subaru, The car had been sitting all summer so I knew the rotors were rusty. Their solution was to replace all the rotors and brake pads for about $1,000. I suggeste More

by KRAUSEWR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi Krausewr, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (901) 312-6191 and we will do our best to make this better.

November 26, 2021

The team at Umansky Subaru were professional, caring, and incredibly helpful! They offered a sales experience that was enjoyable and no-pressure. More

by hannah.barton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Nov 30, 2021 -

Flow Subaru of Charlottesville responded

Hi Hannah, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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