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Flow Subaru of Charlottesville

Charlottesville, VA

Overview
Reviews
4.5
1,831 Reviews
Call Dealership (434) 443-4814
View Awards

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,831 reviews

November 11, 2021

No fuss, in and out! Very responsive and they continue to provide the great service I value. More

by RICKISKINNER
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2021

Very responsive and efficient in dealing with our battery problem. Chase was friendly and very helpful. More

by duanehybertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
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Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2021

Very disappointed to find that Umansky does not honor the Tires for Life agreement I got when I bought my Subaru from Brown. I see this as a broken promise. More

by IXOLIB
Recommend Dealer
No
Employees Worked With
Darcey Serio
Report | Print
Nov 11, 2021 -

Flow Subaru of Charlottesville responded

IXOLIB, Thank you for sharing your concern. We understand that it can be frustrating during any ownership change with any business. While we wish we could have continued to honor all of Brown's agreements, it just wasn't possible to continue honoring the Tires for Life program any further. However, we do have various tire specials that take place throughout the year. Currently, we offer a Buy 3 Tires with an alignment, get the 4th free. If you ever need anything, please do not hesitate to reach out! Thank you again for sharing your concern with us and for your continued business. George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

November 11, 2021

Vsi inspector removed only 1 wheel then failed all 4 brakes! Jeremy W failed muffler and mid pipe for bad gasket between the 2 parts and estimated $2300 to pass inpection if parts were ordered. More

by RYONRAINEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Williams
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Nov 11, 2021 -

Flow Subaru of Charlottesville responded

Mr. Rainey, I hate to hear you had a less than extraordinary experience as that is not the level of service we aim to provide. I did look into the history of the vehicle and found your visit on 11/10/21 for a VA State Inspection. Looking over the inspector's findings, I see that your brakes failed for heavy rust build up causing them to not make full contact. Per state law, they are required to make 100% contact with the rotor. In regards, to removing the wheel during the state inspection, it is not required when the inspector can see the pads not making contact. Also needed to pass was the muffler and mid pipe due to a crack on the mounting flange. Unfortunately, State Inspectors are considered ambassadors for the Virginia State Police and I am not permitted to try and sway or change their findings. However, you can contact the state police and file a complaint. While I understand your frustration in your recent visit, there is not much I can do to change his findings. Thank you for taking the time to share your concerns and we appreciate your business. George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

Nov 11, 2021 -

RYONRAINEY responded

Minimum of 2 wheels must be removed in vsi. Gasket is not part of mounting flange.

November 11, 2021

Chase went above and beyond on service. Contacted Subaru manufacturer on our behalf. Rectified our issues! More

by hoodzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 11, 2021

Came in for a State-mandated safety inspection. Easy to make an appointment, Done reasonably quickly, and they washed my car! More

by MINPINFAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2021

I went in because my windshield wipers were making lots of noise. They were checked and new ones were put on and he even tried them with water coming down over them More

by SHDIXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know his name.
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 10, 2021

Once again everything was amazing. Gail is the best and Cliff that drives the shuttle is an angel. More

by JILLBERCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
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Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 10, 2021

Umansky Subaru of Charlottesville made the process of buying my car smooth and easy. They communicated with me throughout the process, and they kept me updated every step of the way. More

by hillary.d.humphries
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 10, 2021

Car needed alot..........was impressed that Chris took alot of time to make sure I was doing all that was needed but not more. More

by JELMORE99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris S.
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

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