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Flow Subaru of Charlottesville

Charlottesville, VA

Overview
Reviews
4.4
1,835 Reviews
Call Dealership (434) 443-4814
View Awards

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

November 12, 2021

Responsive salespeople, efficient purchase process, and the new car that we wanted with no hassle! More

by katescb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Report | Print
Nov 14, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2021

I took multiple visits, but my satellite reception was finally restored after ordering and installing two parts (on separate visits). More

by kydundee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Nov 14, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2021

Clean facility and fast service. Could use more seating in lounge area. Get rid of the high chairs and put in a couple more regular chairs .Thanks for the car wash. More

by SEWER4979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 11, 2021

I bought a used car. My sales agent was not pushy! Always important. Minor repairs to body work were handled well. More

by rinnekatherine
Recommend Dealer
Yes
Employees Worked With
I don't know the other names. Werner Wyss in sales., Tom Zito
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 11, 2021

No fuss, in and out! Very responsive and they continue to provide the great service I value. More

by RICKISKINNER
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
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Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2021

Very responsive and efficient in dealing with our battery problem. Chase was friendly and very helpful. More

by duanehybertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2021

Very disappointed to find that Umansky does not honor the Tires for Life agreement I got when I bought my Subaru from Brown. I see this as a broken promise. More

by IXOLIB
Recommend Dealer
No
Employees Worked With
Darcey Serio
Report | Print
Nov 11, 2021 -

Flow Subaru of Charlottesville responded

IXOLIB, Thank you for sharing your concern. We understand that it can be frustrating during any ownership change with any business. While we wish we could have continued to honor all of Brown's agreements, it just wasn't possible to continue honoring the Tires for Life program any further. However, we do have various tire specials that take place throughout the year. Currently, we offer a Buy 3 Tires with an alignment, get the 4th free. If you ever need anything, please do not hesitate to reach out! Thank you again for sharing your concern with us and for your continued business. George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

November 11, 2021

Vsi inspector removed only 1 wheel then failed all 4 brakes! Jeremy W failed muffler and mid pipe for bad gasket between the 2 parts and estimated $2300 to pass inpection if parts were ordered. More

by RYONRAINEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Williams
Report | Print
Nov 11, 2021 -

Flow Subaru of Charlottesville responded

Mr. Rainey, I hate to hear you had a less than extraordinary experience as that is not the level of service we aim to provide. I did look into the history of the vehicle and found your visit on 11/10/21 for a VA State Inspection. Looking over the inspector's findings, I see that your brakes failed for heavy rust build up causing them to not make full contact. Per state law, they are required to make 100% contact with the rotor. In regards, to removing the wheel during the state inspection, it is not required when the inspector can see the pads not making contact. Also needed to pass was the muffler and mid pipe due to a crack on the mounting flange. Unfortunately, State Inspectors are considered ambassadors for the Virginia State Police and I am not permitted to try and sway or change their findings. However, you can contact the state police and file a complaint. While I understand your frustration in your recent visit, there is not much I can do to change his findings. Thank you for taking the time to share your concerns and we appreciate your business. George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

Nov 11, 2021 -

RYONRAINEY responded

Minimum of 2 wheels must be removed in vsi. Gasket is not part of mounting flange.

November 11, 2021

Chase went above and beyond on service. Contacted Subaru manufacturer on our behalf. Rectified our issues! More

by hoodzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 11, 2021

Came in for a State-mandated safety inspection. Easy to make an appointment, Done reasonably quickly, and they washed my car! More

by MINPINFAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Nov 12, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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