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Flow Subaru of Charlottesville

Charlottesville, VA

Overview
Reviews
4.5
1,830 Reviews
Call Dealership (434) 443-4814
View Awards

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

October 08, 2021

Great service and timely. Everyone was professional and used safety measures throughout the visit I had More

by GMMOVIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.

October 08, 2021

Very nice really clean it was not a bad wait time and the car wash at the end was very nice More

by aalbright7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 07, 2021

This is the third Forester I've owned and had serviced at what is now Umansky Subaru. I've highly satisfied with Foresters and grateful there is a Subaru dealership conveniently in town. More

by GDKESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2021

Everyone was friendly and communicated well about service needed. Everything ran as scheduled. They were very transparent about services performed and charges. More

by MEGHAN.GERAGHTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi Meghan, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2021

Everything went as planned and was on time - just painless (except maybe for the cost) :) More

by LEXNUT
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

October 07, 2021

State Inspection was performed as scheduled and within the time limits I was given. Received a print out of the the inspections with the values shown. all in all, a very good visit. More

by RETPSP3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 07, 2021

Easy to schedule appointment. Everyone was friendly and professional. We were updated on Progress and the car was ready when promised More

by LJ2557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 05, 2021

Wanted charge $135 to diagnose a check engine light. When I picked my vehicle up from routine maintenance, one of my brand new tires was completely flat. I did not realize this until I began to pull out of t More

by JEM2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Bonilla
Report | Print
October 02, 2021

Darcey is honest and kind. Service is fast and reliable. I trust bringing my car to Umansky. More

by C. O'Meara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 01, 2021

charged $500 for part that was later shown to be unnecessary and was not offered refund More

by mharris1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Report | Print
Oct 01, 2021 -

Flow Subaru of Charlottesville responded

Mharris1, We hate to hear you had a less than extraordinary experience during your visit as that is not the type of service we strive to offer. Our policy is to never charge a customer for something we found to not have fixed their concern. Unfortunately, I do not have enough information to look into your concern. Please reach out to us at your earliest convenience. George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

Oct 01, 2021 -

mharris1 responded

The car was brought in for a "check engine" light. The air-fuel sensor was replaced and the "check engine" light went on again in one day. An gasket seal air leak was subsequently found that leaned the mixture and caused the alert. Please review your copy of the service memo for further clarification.

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