Back

Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

Directions

By Type

Showing 1,830 reviews

October 01, 2021

Josh Musselman, my salesperson, has been outstanding every step! Management was engaged and awesome too. More

by EHEASTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheilds, Finance Department; Excellent support- 5 Stars, Troy Darnell, Josh Musselman
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2021

Everyone is kind/courteous. Darcey was kind and knowledgeable about questions that I had. I would recommend this dealership to family/friends. More

by apor707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 01, 2021

Great sales person great manager great finance mgr. And exceptional customer service. Thank you all. More

by pro.sinha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Troy Darnell, David Harner, Rick McCormack, Patrick Gehman, Josh Calaway
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 01, 2021

Excellent service. I was very pleased with the ease of making my appointment. The work was completed in the time promised. Personnel at check in and check out very pleasant and helpful. More

by LJFLEISCH61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person who checked me in., Chase Koehler
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're glad you had such a wonderful experience with us! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

September 30, 2021

Easy to deal with. Reasonable in their prices. I would do business with them again. More

by FREEDOMBIRD28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Brewer , Tom Zito
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Oct 04, 2021 -

FREEDOMBIRD28 responded

I gave you a good review and then you sent me some sort of automated email saying that my car needed certain maintenance, that I had declined to do. Well, I had just sold the car to Umansky a few days before. No longer my problem. You need to fix your automated emails.

September 29, 2021

Still never fixed Bluetooth. Employee came to car, tried to fix it. Said it was working, left quickly before I could call my cell to check. It does not work. The Subaru is a 2015 we bought new there. Blueto More

by BUDDYANDMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcey Serio
September 29, 2021

I got an appointment the same day I called and they fixed my tire quickly and efficiently. thank you. Chase was great and so was the woman who helped me inititially. More

by LWEIKART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Sep 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 29, 2021

I really appreciate that Darcey was available and focused on getting my Subaru repaired and returned. Thank you. More

by BCKNOLL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Sep 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2021

The service was great, but I had to call and ask if my car was ready instead of receiving the call that I expected. More

by FREEFALLJENN
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Sep 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 28, 2021

I just bought a new Crosstrek Limited from Tony Buck and could not be happier. I feel like fate intervened to connect us because I live in dread of the "overzealous super salesman". Starting from our first More

by lbeller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Buck
Sep 30, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

...
86
...