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Flow Subaru of Charlottesville

Charlottesville, VA

Overview
Reviews
4.4
1,835 Reviews
Call Dealership (434) 443-4814
View Awards

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,835 reviews

October 07, 2021

State Inspection was performed as scheduled and within the time limits I was given. Received a print out of the the inspections with the values shown. all in all, a very good visit. More

by RETPSP3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Report | Print
Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 07, 2021

Easy to schedule appointment. Everyone was friendly and professional. We were updated on Progress and the car was ready when promised More

by LJ2557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
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Oct 10, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 05, 2021

Wanted charge $135 to diagnose a check engine light. When I picked my vehicle up from routine maintenance, one of my brand new tires was completely flat. I did not realize this until I began to pull out of t More

by JEM2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Bonilla
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October 02, 2021

Darcey is honest and kind. Service is fast and reliable. I trust bringing my car to Umansky. More

by C. O'Meara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 01, 2021

charged $500 for part that was later shown to be unnecessary and was not offered refund More

by mharris1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Report | Print
Oct 01, 2021 -

Flow Subaru of Charlottesville responded

Mharris1, We hate to hear you had a less than extraordinary experience during your visit as that is not the type of service we strive to offer. Our policy is to never charge a customer for something we found to not have fixed their concern. Unfortunately, I do not have enough information to look into your concern. Please reach out to us at your earliest convenience. George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

Oct 01, 2021 -

mharris1 responded

The car was brought in for a "check engine" light. The air-fuel sensor was replaced and the "check engine" light went on again in one day. An gasket seal air leak was subsequently found that leaned the mixture and caused the alert. Please review your copy of the service memo for further clarification.

October 01, 2021

Josh Musselman, my salesperson, has been outstanding every step! Management was engaged and awesome too. More

by EHEASTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheilds, Finance Department; Excellent support- 5 Stars, Troy Darnell, Josh Musselman
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Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2021

Everyone is kind/courteous. Darcey was kind and knowledgeable about questions that I had. I would recommend this dealership to family/friends. More

by apor707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Report | Print
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 01, 2021

Great sales person great manager great finance mgr. And exceptional customer service. Thank you all. More

by pro.sinha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Troy Darnell, David Harner, Rick McCormack, Patrick Gehman, Josh Calaway
Report | Print
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 01, 2021

Excellent service. I was very pleased with the ease of making my appointment. The work was completed in the time promised. Personnel at check in and check out very pleasant and helpful. More

by LJFLEISCH61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person who checked me in., Chase Koehler
Report | Print
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're glad you had such a wonderful experience with us! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

September 30, 2021

Easy to deal with. Reasonable in their prices. I would do business with them again. More

by FREEDOMBIRD28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Brewer , Tom Zito
Report | Print
Oct 04, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Oct 04, 2021 -

FREEDOMBIRD28 responded

I gave you a good review and then you sent me some sort of automated email saying that my car needed certain maintenance, that I had declined to do. Well, I had just sold the car to Umansky a few days before. No longer my problem. You need to fix your automated emails.

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