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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

September 13, 2021

Excellent experience with Umansky Subaru.. Our family has purchased six vehicles from this dealership with excellent results. Michael Barbour was our original point of contact, we so enjoy working with him. More

by JERRY.JOY1250@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Josue Bonilla, Josh Calaway
Sep 15, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.

Sep 15, 2021 -

JERRY.JOY1250@gmail.com responded

No further questions at this time, however, Umansky Subaru has always responded favorably to any request. I do not foresee that changing.

September 13, 2021

The service department performed the necessary maintenance in the length of time they told me at the start. They even let me eat some of their potato chips while I was waiting! More

by duanehybertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Sep 15, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

September 13, 2021

Staff was efficient and finished the service within the hour. Great in keeping me informed. More

by MAYALAUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Sep 15, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 13, 2021

Our experience was very efficient and professional. We appreciated all Ricks hard work. We would recommend your dealership to others. More

by huntercj612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Sep 15, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

September 13, 2021

Everything was done with courtesy and no problems. I appreciate the multipoint inspection. The outdoor protocols were good when taking the vehicle in. More

by Winterberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Sep 15, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 13, 2021

If it wasn't for a recall, I wouldn't use them again. Two Subarus: 1) I went in with a P0420 OBD code. That's the one for a catalytic converter efficiency issue. I told them it was the cataly More

by J.C.
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Wyatt
September 10, 2021

I've been very pleased with the dealership through the five years I've owned a Subaru. In particular, Darcey Serio has been helpful. And, I always have confidence in her, and her follow through is excep More

by MDM1909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Rae Morris
Sep 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Darcey here at Umansky Subaru of Charlottesville! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 09, 2021

My service writer was excellent and very helpful. The took care of a recall and helped find a troublesome issue with my tires. ( they were cupped) causing road noise. Very happy with the visit. More

by PETER.LEDDINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Sep 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

September 09, 2021

Very prompt attention to the problem I was having with the driver side power window. And saw to it I had a loaner until the window was fixed More

by 2dovebetsy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Sep 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2021

The service department at Umansky is outstanding..Darcey my service advisor is outstanding and excellent in taking care of my vehicle . and friendly and courtesy . More

by BOBCAMERON060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Williams , Josh Kegley, Rae Morris
Sep 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

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